Guest post by Carl Wiese, VP of Cisco’s Global Collaboration Sales. Carl is responsible for leading Cisco’s worldwide collaboration business, overseeing a global team of 1800 product sales specialists who sell Cisco’s unified communications, telepresence, contact center and web conferencing solutions.
I spend a lot of time talking with customers representing many industries across the globe. Like most industries, financial institutions are looking for new ways to retain and grow their customer base while continuing to provide exceptional customer experiences.
One solution that many are implementing is the use of video to create access to remote experts in a personalized way.
Cisco's Remote Expert solution
With the expanding role of the network, pervasive video allows customers to access all the financial expertise they need at one time, in one place via the channel of their choice. Now consumers are no longer reliant on in-branch resources and schedules they can choose to connect by video and instantly access a pool of experts regardless of location. It’s a win-win for both the customer and the financial institution.
One example of Cisco Remote Expert application in a client retail environment is the Citizens Financial Group Video Banking solution. This pilot, announced today, helped Citizens transform their mortgage and wealth management customer experience by enabling real-time access to experts, information, advice and solutions to both Citizens and Charter One customers. Read More »
I’ve talked on the telepresence blog about how telepresence can help bring healthcare to those who would otherwise go without. But the technology can also play an important role with those people who do receive treatment: it can help teach them to manage their care at home and prevent return trips to the hospital.
According to a recent Washington Post article, the U.S. Department of Education conducted a study that revealed that 36 percent of adults have only rudimentary literacy skills for understanding health material. An estimated 14 percent of these adults struggle with complete illiteracy. Another 52 percent of the total adult population has intermediate skills, meaning they can interpret and follow basic drug administration directions, while only 12 percent of the population has attained proficiency in reading, understanding, and following what the doctor or pharmacist says.
The nation’s limited health literacy costs us as much as $238 billion each year in hospital re-admissions and treating avoidable complications, the article said. To remedy these problems, hospitals and health plans have begun to implement technology to help identify and simplify confusing medical jargon that finds its way into written patient instructions.
But what about the 14 percent who can’t read at all? The Post noted that some healthcare providers have started giving patients instructional videos or picture-filled handouts. While these are great tools for patients to have, telepresence provides even more: the visual of the videos, the detail of the pictures, and the human connection.
With telepresence a patient can talk to a provider in real time, ask personal questions, demonstrate for the doctor how they plan to take their medicine … the list goes on. I have to think catching up with patients here and there via telepresence would cost less—in dollars and hours—than readmitting, retesting, retreating, and re-instructing someone in the emergency room. Not to mention the decrease in anxiety for doctors and patients that would come with knowing people are properly managing their care.
Increased knowledge for patients, less frustration and repeat care for providers—sounds like a win-win to me.
Another week is already behind us. Check out some of top stories of the week that include a feature story on implementing solar energy for the everyday person, a demo on Cisco TrustSec Security and the Visual Networking Forecast (VNI) for 2010-2015.
Should you put solar panels on your roof? It’s a simple question, but not an easy one to answer. A startup company called Geostellar is developing an Internet-based platform that will help property owners figure out whether their homes or businesses are well suited for solar. Read more about this new development here!
In the past year, enterprise video customers have seen new advancements, exciting innovations and big changes for the entire industry. And according to Cisco’s most recent Visual Networking Index, the growth of video is continuing across businesses worldwide: Business video conferencing is estimated to grow sixfold from 2010 to 2015, significantly faster than overall business IP traffic.
We are incredibly excited for what we’ll be announcing at InfoComm, including new products and new Telepresence capabilities, as well as an opportunity to tour the largest, most comprehensive Cisco TelePresence demo ever. Watch the video below for more details on what you can expect from Cisco at this year’s InfoComm:
A trip to the DMV -- a thought that causes mild apprehension and dread -- can require a lofty time investment. By lofty, I mean that if you go on your lunch break, don’t count on being home for dinner. It’s just one of those necessary hassles we’ve come to grudgingly accept.
But behold the DMV in the energy efficient city of the future, and behold it from your living room couch: a Cisco TelePresence connection that lets you renew your license in your PJs. No emissions from the drive to the office. No lines once you get there, which helps to conserve your energy -- and sanity.
It’s all part of the development of Smart Cities —energy efficient urban centers of the not-so-distant future. With telepresence, Cisco is on the cutting edge of these cities’ evolution.
Witness Songdo, South Korea, a new city built with the “greenest” of standards. Cisco is working with Songdo’s developers to put telepresence technology in every home, with the aim of reducing energy consumption. At the GigaOm GreenNet conference in April, Cisco’s Marthin De Beer discussed telepresence’s role in Songdo and 100 other urban development projects, including a retrofit of Charlotte, North Carolina. In Charlotte, Cisco partners with the city and its utility to decrease building energy use by 20 percent.
De Beer noted in his remarks that telepresence has saved Cisco $800 million in travel expenses during the last five years, writes Greentech Grid’s Eric Wesoff. Translate those savings into municipal dollars, and you find more money for education, infrastructure, and countless social services. Cities adopting Cisco TelePresence technology stand to not only curb energy consumption, but also to enrich the lives of their residents (and DMV employees) in many ways.
I don’t know about you, but the grass sure is looking greener on the smarter side of town.