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How Cisco IT Organizes Its Voice Operations

How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and 10,000 room and desktop video devices. That’s the size of our UC infrastructure at Cisco, and today we manage all our voice, voicemail, and video services with an integrated voice and video Tier 3 operations team of 25 people, and another 5 people supporting contact center applications and services. We do this by continually finding new efficiencies – learning new ways to support existing services so we can spend more time learning how to support the new technologies.

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Digital Britain: The Relationship Economy

December 15, 2011 at 7:00 pm PST

When does a new business relationship need to move from being a virtual (online) experience to a physical (in-person) experience?  That question was a topic of discussion with a couple of friends, over a beer after a recent TechHub event.  Moreover, I have been pondering this issue since I participated in the pilot of an International Investment Forum.

How much of our business conversations need to be face-to-face? With all the electronic communication options that are at our disposal today, does it really matter?

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FCC Decision Opens the Door for Rural Broadband Access

December 13, 2011 at 6:37 am PST

I heard an NPR story the other day about the FCC‘s recent ruling that diverts monthly fees from rural telephone service to rural broadband service. The “Universal Service Fund” or something similar has been around since the early 20th century, charging a small fee on our phone bills to subsidize phone service for rural areas and the poor.

The newly minted “Connect America Fund” now allocates this money for mobile telephone and broadband in rural communities and needy areas. As I’ve discussed in a blog post earlier this year, access to the internet can not only offer rural U.S. citizens access to critical information, but it can provide them health care benefits that could literally save lives.

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Bringing the Power of In-Person to Everyone with the Cisco TelePresence SX20 Quick Set

In October, we celebrated the fifth anniversary of Cisco TelePresence and shared our vision for the future of telepresence. Just as we have transformed the way leading organizations do business and work together with telepresence in the last five years, our goal in the coming months and years is to bring the “Power of In-Person” to everyone, everywhere — taking telepresence from the boardroom to the desktop and everywhere in between.

In the spirit of this commitment, I am excited tell you about our new Cisco TelePresence SX20 Quick Set, a flexible integrator solution that can turn any flat panel display into a powerful telepresence system. If you are familiar with our C20 Quick Set, the SX20 Quick Set is the next generation with added benefits.

Here is a quick snapshot of SX20 product benefits:

  • Creates a powerful telepresence system with any flat panel display
  • Only telepresence quick set to offer built-in individually transcoded multipoint conferencing with ability for users to add three additional participants to a call
  • Designed for flexibility with three camera choices and a dual-display option to accommodate small-to-medium rooms
  • Enables high-definition 1080p60 video quality and 1080p15 content sharing
  • Sleek, compact, highly flexible design with new wall mount for easy and discreet mounting
  • Best price performance among other telepresence quick set products on the market

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West Palm Beach Integrates Digital Technology, With Room for Telepresence

December 9, 2011 at 8:57 am PST

The city of West Palm Beach, Florida, is on to something.

The popular tourist destination, and home to 100,000 residents, has embarked upon its own digital revolution of sorts. In an effort to develop business, bring digital communication to the underserved, and make its citizens feel more connected to the local government, West Palm Beach has pulled out nearly all the technological stops.

To bridge the digital divide between wealthy and impoverished populations, the city has installed free Wi-Fi in many public places, including its famous waterfront and the public library. Two Youth Empowerment Centers now include audio/visual recording labs to encourage teens’ multimedia skills and interests. Additionally, in terms of constituent outreach, a planned “Tele-Town Hall” will enable residents to connect with city officials via phone, local television, and social media.

So what more could West Palm Beach do to optimize its technological prowess? Add more telepresence… Read More »

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