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Public Sector Experts Weigh In on Virtual Desktops and the New Virtual Workspace

Have you ever sat in on a TelePresence meeting? It really makes you think about how technology can make distance disappear, and bring together people across a wide geography for the purpose of collaborating and sharing ideas.  Such is the case with the National Townhall on Desktop Virtualization I participated in recently, along with VMware.

Seven industry experts from seven US cities, discussing the impact or key learnings of implementing desktop virtualization in government, healthcare and education.  I was joined by my colleague Chris Westphal of VMware, and our panelists, bringing firsthand experiences of their journey to desktop virtualization.  If you want to attend the interactive webcast of this event, please click here – I think you’ll find it incrementally valuable if you’re on the verge of a pilot, proof of concept or just researching your options.

This experience reminded me of something important regarding the transformation of the user desktop as we know it. Immersive business video is increasingly becoming a modality of enterprise collaboration that workers will depend on to be productive.  Consider the fact that ten people had meaningful discourse in this session, without any of them having to board a plane.  IP telephony is the same – we can’t imagine a day without access to our phone.  So when we talk about using virtual desktops making people more productive, and making business more agile, it makes total sense that we expect by extension of that premise, voice, video and virtual desktops to converge in a single workspace that’s accessible on any device, anywhere.  We depend on all of these modalities to be effective, not just one.

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Digital Britain: Empowered by Video Collaboration

December 5, 2011 at 5:44 pm PST

I have written before about the proliferation of Video and how this has arrived in a big way; people everywhere are watching more video online.  They can choose when they watch their favourite TV shows, whether that is through their set-top box or web based players, such as the BBC iPlayer.

Consumers are producers as well – they’re making videos and sharing them faster than we can watch them. Video applications are also being adopted in the business world at an accelerated rate.

As an example, employee training is being conducted via VoD (Video on Demand) and company-wide communications can be easily recorded and distributed for team members to watch when they are able.

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Disability and Technical Expertise from Cisco interns

December 2, 2011 at 7:51 am PST

“When I first got here, the [intern] orientation was talking about all business stuff…supply chain..and I’m a computer science major, and I was thinking, uh-oh, I’m in the wrong place.” Kelley Duran said as we settled down to talk about her internship here at Cisco.  Her classmate Samuel Sandoval had the same reaction: Honestly, I thought I was in [the] wrong group since I’m in IT [information technology]”

Internships are a great way for students to make the connection between their studies and the business world.  Combining education with practical application through internships means an easier transition into the workforce after college.  Even better is when education and personal expertise are both channeled into the right internship.

Kelley and Samuel are studying Computer Science and Information Technology respectively at the National Technical Institute for the Deaf (NTID) at the Rochester Institute of Technology in New York. I sat down with Kelley, Samuel and their Cisco mentor Shraddha Chaplot to get their thoughts on how to create a successful internship program for college students with hearing disabilities.


Samuel Sandoval, Shraddha Chaplot and Kelley Duran spell Cisco in American Sign Language at Cisco Headquarters

Internship Projects

Samuel and Kelley interned for 11 weeks in Cisco’s Software Engineering Accessibility team.  The Cisco Accessibility team is focused on ensuring Cisco products are accessible and usable by people with disabilities, whether by design or through compatible use with assistive technology.

Samuel worked as a lead developer for real time text chat on the Read More »

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Challenging Students to Reach Out with Telepresence

November 30, 2011 at 2:59 pm PST


Ever hear about an interesting location, historical site or tourist attraction and thought “wow, I only live five miles from there, I should check it out”? Well, it just happens that there are numerous groups of students who are engaging with the uniqueness of their communities and sharing their knowledge with the world.

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Medianet at CA World ’11 in Las Vegas

Cisco was a platinum sponsor at CA World 2011 that occurred Nov13-16, 2011. The medianet team had a booth and  a session presented by Ulrica de Fort-Menares --  TM100SN Enhancing Video and Application Experiences with Cisco Medianet. Thank you all who stopped by our booth and watched Ulrica’s session.  It was great to speak with all the visitors that came by the booth or attended the session.

At the booth we demo’d the recently released Cisco Prime Collaboration Manager 1.1 , our comprehensive application management tool that has live awareness of active telepresence sessions that allows operators to use medianet capabilities like performance monitor and mediatrace in the network to monitor service levels for these calls. Operators are alerted to issues detected by the endpoints and they can drill into the session to find the path and quickly determine what nodes in the network are contributing to loss or jitter. The tool also makes use of the IPSLA Video Operations feature that enables validation of a network path with more simulated video traffic. Yes this can be done to an extent with IPSLA, this new enhancement allows for more realistic traffic than previously available.

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