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Highlights from the National Town Hall for the Next Generation Workspace: Public Sector Edition

In case you missed it, you can still watch the National Town Hall for the Next Generation Workplace online

This 90-minute TeleWebcast features public sector customer best practices from federal, state and local government, and education organizations hosted via Cisco TelePresence in Atlanta, Herndon, Los Angeles, Richardson, San Jose, and Seattle.

Moderator: Steve LeSueur  
Contributing Editor, 1105 Government Information Group

Shane Milam
Director, Systems and Networks, Mercer University

 Paulette Robinson
Associate Dean for Teaching and Learning, iCollege, National Defense University

Josh Sawislak 
Senior Fellow, Telework ExchangeSenior Fellow, Telework Exchange

Jac Fagundo
Chief Technology Officer for Internal Services Department, LA County

Brooks Moore 
Manager of Technology Services, Dallas County Public Schools – Aledo

Matt Byers
Senior Systems Administrator, Seattle University

Chris Westphal
Senior Manager for Desktop Solutions Marketing, VMware

Tony Paikeday
Senior Marketing Manager for Desktop Virtualization, Cisco

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Cisco TelePresence Touch Simplifies Calling

Cisco simplified how you can make and manage your video calls with Cisco TelePresence Touch 8, a touch-based user interface.   Now, we are extending Touch capabilities to the entire TelePresence endpoint portfolio with the Touch 12.

The Cisco TelePresence Touch 12 is now shipping with the new CTS 1300 47, a team system that brings the in-person, 3 camera experience of the immersive products to a smaller, more flexible room.  Even better,  this 12 inch Touch is also shipping with all CTS products.  Check out this video to see it in action and learn more!

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How Cisco IT Organizes Its Voice Operations

How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and 10,000 room and desktop video devices. That’s the size of our UC infrastructure at Cisco, and today we manage all our voice, voicemail, and video services with an integrated voice and video Tier 3 operations team of 25 people, and another 5 people supporting contact center applications and services. We do this by continually finding new efficiencies – learning new ways to support existing services so we can spend more time learning how to support the new technologies.

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Digital Britain: The Relationship Economy

December 15, 2011 at 7:00 pm PST

When does a new business relationship need to move from being a virtual (online) experience to a physical (in-person) experience?  That question was a topic of discussion with a couple of friends, over a beer after a recent TechHub event.  Moreover, I have been pondering this issue since I participated in the pilot of an International Investment Forum.

How much of our business conversations need to be face-to-face? With all the electronic communication options that are at our disposal today, does it really matter?

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FCC Decision Opens the Door for Rural Broadband Access

December 13, 2011 at 6:37 am PST

I heard an NPR story the other day about the FCC‘s recent ruling that diverts monthly fees from rural telephone service to rural broadband service. The “Universal Service Fund” or something similar has been around since the early 20th century, charging a small fee on our phone bills to subsidize phone service for rural areas and the poor.

The newly minted “Connect America Fund” now allocates this money for mobile telephone and broadband in rural communities and needy areas. As I’ve discussed in a blog post earlier this year, access to the internet can not only offer rural U.S. citizens access to critical information, but it can provide them health care benefits that could literally save lives.

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