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Cisco helps launch Dialogue Cafe in Melbourne, Australia

Last week, The Hub Melbourne launched Australia’s first Dialogue Café. Dialogue Café is home to a high-definition video conferencing network specifically designed to facilitate dialogue between people from across the world to address social issues. The Hub Melbourne’s first Dialogue Café exchange will be with Cleveland, Ohio for a discussion on social enterprise business models. National Australia Bank (NAB) helped fund the project and we contributed by providing state-of-the-art Cisco TelePresence.

See the press release and video from the launch of the Dialogue Café here.

Dialogue Café will allow Australians to meet face-to-face with a diverse group of citizens around the world to informally discuss ideas that address social, environmental and economic issues, such as youth literacy and the job skills required for work in the 21st century. The concept is a vision of individuals from different cities and cultures around the world to collaborate and share experiences, to learn from each other and to work together to make the world a better place.

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The Power of “In Person” for Customer Relations

We’ve noted it before: in-person matters for business relationships and market success. People build trust, respect and rapport by engaging with each other on a face-to-face level, allowing for nuance, body language and tone to bring conversations to life. It’s these conversations that drive business growth and raise profits.

These important in-person ties extend from colleague-to-colleague interactions to all points of contact between businesses and their customers, partners and clients. When discussing substantive content—the use of a product, qualifications for a service, the benefits of doing things a certain way—people want immediate, accessible, convenient, understandable expertise, and they want the delivery of this knowledge to feel personal.

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Cisco Receives Frost & Sullivan 2012 Global Videoconferencing Infrastructure Market Share Leadership Award

I am excited to share that Cisco has received this year’s Frost & Sullivan Global Videoconferencing Infrastructure Market Share Leadership Award. According to Frost & Sullivan, the infrastructure market is growing at a blistering pace and is being reshaped by new opportunities and advancing technology. “Cisco has risen to the occasion to claim an undisputed ranking as the global videoconferencing infrastructure market-share leader.”

Why were we successful in the 2011 global videoconferencing infrastructure market? Among the key factors is Cisco’s ability to prove the value of:

  • A true end-to-end collaboration portfolio
  • Our leadership in all videoconferencing infrastructure segments of the market
  • Our ability to successfully expand the role of video in the enterprise
  • The continuous evolution of our videoconferencing solutions portfolio

Our introduction of new products including Cisco TelePresence Conductor and the Cisco TelePresence MCU 5300 is yet another step in defining our leadership role in videoconferencing offerings. Read More »

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My First Time: Collaboration With TelePresence

Email is great, but sometimes a team just needs to meet face to face, and as we all know, that’s not always financially practical. That’s where TelePresence comes in. Many businesses have been using the technology for years. But I just experienced it for myself recently, and came away totally impressed. If you haven’t seen it before – TelePresence delivers high-quality, lifelike video conferencing. I had been at Cisco for a month or so, when I went to my first TelePresence meeting. I couldn’t believe how great the quality was. Read More »

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Witches, Ghosts and Ghouls…Oh My! Cisco Celebrates Halloween with Legendary Costume Contest

It’s the day after Halloween and people across the country are hanging up their costumes, sorting through their candy and recovering from sugar highs. At Cisco, we’ve once again been reminded of the power of telepresence—especially during the holidays.

In some cultures Halloween is seen as a time where the door between the physical world and the metaphysical is opened, creating a connection between the two. For me, Cisco TelePresence opened up doors to communication I otherwise wouldn’t have experienced.

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