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Model “A Day in the Life …” for Better Collaboration

There’s a lot of collaboration technology out there and deciding which technology to invest in can be daunting.  How often have you heard of a company making a major investment in technology for it to become “shelfware” and never see deployment?  How often have you heard of a company that’s deployed a technology, yet nobody in the company is willing to use it?  How often have you heard of a company that has several products from different vendors that do exactly the same thing?

It doesn’t take much to realize that each of these situations has a negative impact and the cause of each situation stem from different reasons, but usually with the best intentions.  Shelfware occurs because of undeployed licenses in ELA’s or quantity purchases for better per seat pricing.  Unfortunately, the business doesn’t grow and the company is obligated to pay for unused licenses.  Other times, a company deploys a product with great features that is too complex or doesn’t integrate well with workflows and remains unused.  Lastly, individual departments may make purchase decisions based on their needs without consulting IT or other departments resulting in redundant solutions that compete internally with each other.

In considering collaboration strategy, it is key to consider Read More »

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Connected Justice: It’s much more than simply cutting costs

As collaboration technologies become more pervasive in our daily lives, we increasingly hear about video and other communications taking students on virtual fieldtrips, connecting colleagues across the globe and enabling better access to healthcare for rural and under-served communities.

You may have also noticed a dramatic increase in the use of video and collaboration in the Connected Justice areas – courts, law enforcement and corrections. Dallas County, Texas, for example, implemented videoconferencing, or telepresence, a number of years ago and immediately realized multiple benefits from reducing detainee transport to enabling faster case disposal. One application in particular has shown dramatic impact within court systems – remote interpretation. The video below is a great overview of how remote interpretation works and its benefits.

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Success in the Cloud: Better Collaboration, Better Business for Coraid

When we designed our WebEx Cloud applications, we had some critical customer needs in mind—improving internal and external communication, outshining competitors, upgrading technology, and staying within the budget, to name a few.

It’s exciting then to check in on a customer like Coraid, a cloud storage company of 170 employees, and see how a suite of Cisco collaboration tools has helped the company achieve, and exceed, its expectations. Read More »

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Extraordinary Summit on Collaboration

Empower, Engage, InnovateLos Angeles is an extraordinary city with extraordinary people. And this week, it was even more extraordinary to be in my hometown of LA where we hosted this year’s Cisco Collaboration Summit.  LA is where we built the world’s biggest airplane, the world’s biggest freeway system, and epic movies with the world’s biggest stars. And of course, the Happiest Place on Earth.

This is a town of big dreamers with big ideas, making it a perfect place to bring together customers, partners, analysts, and consultants to talk about big ideas in collaboration.

And now is the time for big ideas. We all know companies can only do so much with cost cutting. It’s important, but in our global economy, the only true way to differentiate and compete is through innovation

How do you get to that innovation? Read More »

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TelePresence-As-A-Service Brings the Ultimate in Video Experience from the Cloud

Enterprise organizations seek more and more to adopt telepresence and HD video solutions that offer instantaneous, in-person virtual communication more pervasively across their organizations. While they may use the technology to connect with colleagues, partners, and customers all over the globe, these businesses want to access their video collaboration tools in one very specific place – the cloud – as they plan more pervasive deployments across their organization and ecosystem.

Why the cloud? It’s simple: The cloud allows for flexible deployment models, easy implementation, seamless integration of mobile and other remote users, and scalable video that can expand with the pace of business while freeing up resources to focus on their core business. We’ve empowered our partners to bring these invaluable benefits to their customers with our cloud-based telepresence solution, the Cisco TelePresence Exchange System.

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