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Quiet Rooms: Delivering High-Intensity Collaboration Undisturbed

Did you know that 75 percent of business leaders believe in-person collaboration is critical to business success?

Designed to meet the needs of an evolving workforce, organizations are embracing more open workspaces to enable collaboration and give employees choice and flexibility of how they work.

However, while an open office environment can foster collaboration, the lack of privacy can inhibit collaboration when conversing on sensitive information or it can impact the level of concentration during a highly-intensive virtual meeting.

Enter the Quiet Room! Quiet Rooms are enclosed small rooms for individual workers that require concentration or privacy. Keeping in line with the trend of open office collaboration, equipping these rooms with technology, like Cisco personal telepresence solutions, can increase the effectiveness of employees in open workspace environments.

Roopam Jain, Industry Director of Unified Communications and Collaboration at Frost & Sullivan, recently said, “With many employees now working in more open space environments, quiet rooms incorporating Cisco TelePresence systems enable spur of the moment ‘face time’ among team members in dispersed locations without employees having to tie up a larger conference room for a video call.”

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Cisco Prime Collaboration in Cisco IT Video Operation

Cisco Prime Collaboration (CPC) is based on years of partnership and collaboration between Cisco IT and the Cisco Network Management Technology Group (NMTG). Today CPC is a critical part of our internal video operations process, with useful capabilities like

-       Proactive monitoring and alerts for video endpoint faults

-       Real-time monitoring of live sessions and call session statistics reports

-       End-to-end network path troubleshooting

-       Endpoint and system inventory reporting

 

Figure 1:  CPC Provides proactive monitoring of endpoints, sessions, and ports.

CPC Video Jim Yam - Figure 1 of 2

Video calls and TelePresence meetings in Cisco IT have become part of the Cisco global business culture. Utilization of video is high (for example, utilization of the shared 3-screen TelePresence systems has remained at about 68% for the past few years). One reason for this success is that, at Cisco, these critical video sessions run smoothly, without disruptions or noticeable drops in video or audio quality.  High availability and high quality is essential for user adoption of video:  all the components (endpoints, network infrastructure, backend systems and etc.) need to run smoothly without causing any frustration for users and distracting them from the communication effectively of the meeting. These disruptions are particularly unacceptable for high visibility events or sessions that involve executives and customers. Cisco IT uses CPC to keep video running smoothly when it really counts.

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TelePresence and WebEx Together – Giving Our Customers the Best of Both Worlds

Peanut butter and jelly. Sonny and Cher. Ying and yang. Can you think of other things that go together so well? I couldn’t until March’s Enterprise Connect when we announced that Cisco TelePresence and WebEx were uniting to deliver voice, two-way HD video and content sharing to any employee.

webex tp

Why is this significant? With tens of thousands of Cisco TelePresence endpoints and more than 30 million active WebEx users, we wanted to make B2B video collaboration easier than ever. By combining our market leading Web conference solution, WebEx, with the market leading enterprise high-quality video capabilities in our telepresence solutions we are enabling a seamless meeting with anyone, anywhere, on any device.

Optimized to work with any standards-based video endpoints, Cisco TelePresence and WebEx helps organizations broaden the reach of video collaboration and simplify the experience for all participants.

What can our customers expect by bringing together these two powerful collaboration tools?

I’ve outlined a few benefits below:

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Leading the Way in Telepresence Innovation

Over the past decade, I’ve worked on a number of different projects aimed at improving communications using video conferencing and telepresence. In that time, I’ve been fortunate to be involved with key innovations at first Tandberg then Cisco that have had great impact on video collaboration:

  • Forging life-like experience with immersive telepresence
  • Extending the power of in-person all the way to the desktop
  • Enabling a consistent and intuitive user experience with a revolutionary touch-enabled device
  • Playing a pivotal role in driving video formats like H.264 and H.265 to standardization
  • Growing the video calling circle beyond the enterprise with technological advancements like software video clients, cloud deployment models and firewall traversal that enable cost-effective B2B and B2C calling

With the spirit of innovation ingrained in both company’s DNA, the merger of Tandberg and Cisco’s video businesses in 2010 proved to be a major win for the industry and for the customer. Since then, we’ve focused our efforts on delivering next-generation video collaboration solutions that are enabling organizations to collaborate easily and efficiently, and allowing them to foster innovation within their own businesses.

Why is all of this so important? As time marches on, we see video becoming pervasive. Roberto De La Mora recently called video a business imperative, not a nice-to-have, and shared the five steps to success for deploying a business video strategy. The key to helping our customers prepare for the pervasive video future is through a flexible, scalable and interoperable approach. And others agree…

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Anytime, Anywhere Efficiency

Cisco_Work-Anytime

As today’s workforce continues to become more mobile and adopt the “on-the-go” mentality both at home and at work, their needs are also evolving. Companies need to respond. Empowering employees to work anytime, anywhere will improve efficiencies and increase productivity. When the staff takes their work outside of office walls, an environment of knowledge, sharing and creativity across local, regional and global teams is created naturally. The Internet of Everything (IoE) is a clear driver in this new collaborative environment as companies continue to connect more people, devices, processes and data.  This collaborative environment, in turn, also empowers a company as a whole through the insights and data exchanged.

In one of my previous posts, How Not Where Is What Matters Most in a Collaborative Work Environment, I noted that mobile and remote workers have higher performance ratings than traditional workers. Are these connections increasing the comfort level with utilizing remote resources on a consistent basis, such as remote mentoring or collaboration with global teams? Is it the extended connection to global colleagues and customers to obtain better insight and decisions? Or, is it the combination? Read More »

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