I recently saw a blog post from my colleague on how video technologies like Cisco Remote Expert are completely revolutionizing the way we do things; for example, applying for your wedding license via video.
It was his blog that made me think about my own upcoming nuptials and the role that video collaboration played in my wedding planning. And while I didn’t apply for my marriage license via telepresence, I did however do something pretty cool that I wanted to share.
I don’t personally consider myself a bridezilla, no comment on what my bridesmaids and husband-to-be would say, but I did find myself in a tizzy regarding my wedding dress. Like any bride, I wanted the support of my closest family and girlfriends when I went dress shopping. However, I was on the hunt for a dress during a trip to my home state of Louisiana and my sister, who’s my best friend and maid-of-honor, was in Virginia.
She’s my older sister, so I’ve been asking for her opinion since I was a kid. When it came to my dress shopping, I was upset at the thought of not getting to share that moment with her. I had to think outside of the box to make sure she was there for the experience — and boy did I ever.
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Tags: Cisco, collaboration, remote expert, TelePresence, video, WebEX, wedding
It’s happened to you many times – you’re in a store desperately trying to find a clerk to give you more information about a product you intend to purchase. But no such luck. Cisco is changing that with its Remote Expert Smart Solution for Retail.
A recent article recapping a keynote at last week’s Enterprise Connect with Cisco’s Robert Lloyd, highlighted how Cisco wants to make the customer experience not only easier, but more enjoyable. What’s the overarching goal? Making sure the customer has a highly-personalized experience and is equipped with information to make their final purchase decision.
Once retailers get that prospect into a store they can’t afford to risk losing sales from customers left unsatisfied with the service they receive. Cisco’s Remote Expert Smart Solution for Retail enables retailers to provide customers with consistent, fulfilling and positive shopping experiences. Using real-time, life-like video from screens positioned throughout stores, experts, can connect via video to share documents, videos, websites and any other content helpful to customers. This access to experts can reassure them about quality, functionality and how it might fit individual customer needs.
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Tags: Cisco, enterprise connect, remote expert, retail, Smart Solution, TelePresence
As I walked the halls of Enterprise Connect last week for the 7th or 8th year in a row (who’s counting??), I noticed that video is still one of the key themes across many of the vendors. A few years back, it was introduced as the “next killer app” and while some think the sizzle has gone down, I would argue it is just heating up. Look at initiatives like WebRTC, one of the hot topics at the show. You couldn’t go to a panel or discussion without hearing or seeing how video will play a major role in the development of this space.
The reality is, our buyers are demanding more and more when it comes to video. It is no longer about meeting or boardroom-based video endpoints, it is now about getting video on any device a user has access to, being able to integrate the video experience with more traditional conferencing experiences, delivering video-based content across an organization, and oh yeah, doing all of this without killing my network and for an affordable price.
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Tags: Cisco, collaboration, enterprise connect, pervasive, TelePresence, video, WebEX
Every Friday, we’ll highlight the most important Cisco partner news and stories of the week, as well as point you to important Cisco-related content you may have missed along the way. Let’s have it.
Off The Top
It was a big week for collaboration and unified communications discussion as Enterprise Connect took place in Orlando. Cisco as usual had a lot to talk about, including what Richard McLeod, senior director, worldwide collaboration sales, described as very important enhancements to the Cisco telepresence portfolio.
Specifically, Richard notes, Cisco Telepresence is now Webex-enabled, and partners are also getting their first look at the DX360, the latest addition to Cisco’s desktop conferencing line. Both announcements represent upsell opportunities for Cisco collaboration partners and their customers, as Richard and other executives noted to CRN, Channelnomics and other press.
“Revisit your customer base and start briefing them today on the new capabilities,” Richard urges partners. “Use video in every customer interaction to demonstrate the value and ease of adding video to meetings. Train your sales teams to identify the right video tool for each customer’s use case, which will increase customer satisfaction. And go the extra mile to ensure customer adoption by offering end-user training and creative best practice documentation.”
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Tags: Cisco, collaboration, DX360, Internet of Everything, IoE, partner, TelePresence, WebEX, Weekly Rewind
On the one-year anniversary of its debut, the Cisco TelePresence TX9000 Series has been awarded the prestigious iF (International Forum) award for outstanding design, the same award that has been given to design stalwarts like Sony and BMW. With a brand new industrial design, the TX9000 was brought to market as the new benchmark for immersive telepresense, offering the state-of-the-art telepresence experience and high-intensity collaboration. The TX9000 has resonated well with our customers both in form and function, so we are even more pleased to learn that it has also been validated by one of the industry’s leading authorities on design.
The key design philosophy behind the TX9000 is its humanizing technology – in other words, to make this three-screen immersive telepresence system so natural, comfortable and easy to use that it just fades into the background to let the human interactions take center stage. Rounded corners, fluid lines, integrated facial lighting, intuitive touch screen user interface and ideal camera/screen placement make the TX9000 both pleasing to the eye and touch, while high-definition video and spatial audio creates an “in-person” experience that’s as close to being there as you can get. What this enables is a strong connection between people – for high-intensity collaboration — rather than a connection of technologies. By putting people at the center of our collaboration solutions we humanize every interaction and by delivering a consistent user experience across the entire Cisco TelePresence portfolio — from the software client to our three-screen immersive system — we make it easier for our users.
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Tags: Cisco, collaboration, if award, immersive, international forum, TelePresence, TX9000