Cisco Blogs


Cisco Blog > Connected Life Exchange

How Worldwide Growth of Telecom Services Creates Opportunities

It’s been over three months since we started our guest columnist series around the VNI Service Adoption research.  This research forecasts the end user adoption rate for 20+ telecommunication services such as SMS, mobile banking, online gaming, location-based services, and various types of video conferencing.

Our goal is to explore how the use of technology, and specifically telecom services, impact people’s lives and communities worldwide. Technology is an enabler, the cool gadgets and networks and shiny objects are not necessarily meaningful on their own. It takes intelligence and creativity of many people to bring it to fruition and provide a context which empowers individuals to dream of achieving bigger outcomes.

Read More »

Tags: , , , , , , , ,

Collaboration: Face-to-Face, Computer-to-Computer

By Shirley Bloomfield, Guest Columnist

In this day and age, there’s no reason that we can’t be face-to-face all of the time.  In the rural telecom business, we are all about using the newest technology to facilitate our meetings, discussions and outreach.  Video conferencing capabilities make it possible to communicate computer-to-computer bringing you face-to-face.  For our organization, what started as an experiment for communicating with members has blossomed into using video technology for so much more.

Our live Web events have become a popular way for us to reach members with critical policy information in a format that enables them to see us and ask questions.  We are able to actually participate in a dialogue using technology—in real time—with our member telecom companies all across the country.  It creates an important connection and delivers on our promise of innovating to support our mission.

Read More »

Tags: , , , , , ,

Developing Commerce in Africa: Phone Company in a Box

I never thought of paint as being an important part of the engine of commerce.

That is, until I met Ueli Frei, who heads FUNDES International, an NGO that fosters economic growth among micro-businesses in Latin America. His team helped a group of independent “mom and pop” drug stores band together and operate, in many ways, as a single retailer.

Read More »

Tags: , , , , , , , , , ,

Where Cloud and BYOD Meet, Opportunities Abound for Service Providers

The explosive growth of mobility has had a transformative impact in recent years. Increasingly, it is viewed not just as an industry force but as an overall economic lever, driving expansion on a GDP level.

This was a core theme of the 2012 Canadian Telecom Summit, which I attended last week in Toronto. Certainly, Canada itself is a prime example, and there was much discussion about the vital role mobile video and data have played as key enablers in Canada’s economy as a whole.

My presentation and panel at the Summit focused on the opportunities afforded to service providers by this unbridled appetite for mobility, especially from a business-to-business perspective. In particular, I discussed the intersection between cloud and the bring-your-own-device (BYOD) movement. This evolution, I believe, will be a critical catalyst, ensuring the continuation of mobility-driven productivity and economic growth.

The fact is, service-provider-delivered business-to-business cloud services have not Read More »

Tags: , , , , , , , , , , , ,

The Cisco – SP Partnership: How Proactive Planning Drives Service Quality

By Carlos Cordero, Director, Service Provider Internet Business Solutions Group

In my previous blog I explained the importance of collaborative testing between telecommunications service providers (SPs) and their network vendors in order to achieve higher service quality levels. I’d like to start where I left off and move on to exploring how this type of collaboration can extend into the planning process.

SPs with the highest service quality tend to have a strong planning capability within both their Network Engineering and Operations organizations, which is directly coordinated with their vendors. Leading SPs establish a joint Program Management Office (PMO) with their network equipment vendor, whose scope of responsibility includes early bug identification, bug remediation, and new feature deployment. This includes structured, joint planning meetings and performance reviews which are attended by VP-level engineering and operations executives, as well as senior members of the vendor’s account team, services organization, and the development organization.

The joint SP-vendor PMO performs several critical activities.  First, it drives requirements gathering with senior network designers, and then works with them until actual code is released.  The PMO also develops network architectures with the vendor and the SP’s engineers using “Plan-of-Record” (POR) documentation.  Next, the PMO jointly prioritizes feature functionality with the vendor, keeping track of critical features needed by specified timeframes.  It works closely with the vendor’s development organization to understand any design limitations, testing issues, and special conditions.  In addition to performing classic management functions, the PMO makes use of “Bug Workbooks” to track all major, critical, and minor bugs and trends.

For example, Read More »

Tags: , , , , , , , , ,