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TechWiseTV and Application Velocity

November 10, 2010 at 8:41 am PST

Welcome to the shownotes for TechWiseTV 78: Borderless Networks: Optimizing Application Velocity.  Have you seen the show yet?  It is live starting 10 AM PST November 11. All the talk about ‘cloud’ and ‘virtual this and that…’ from your servers to your desktops…its the renaissance we have all been told about before it seems. What is the most important ‘make or break’ reality ALL of us have to live with? Three Areas: (1) User Experience, (2) Resource Utilization, (3) Application Reliability.

Here is a cheesy preview:

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New Borderless Technologies

November 3, 2010 at 7:20 am PST

Hardev Singh and the new Sup6E

Welcome to the technology grab-bag…we have a little somethin’ somethin’ for everyone I think -- bottom line -- the hits keep coming!  Tons of huge stuff from our Borderless Team that we have the privilege of breaking down for you…but you gotta watch the show.  In a nutshell:  Catalyst 4500, New SUPS, Old SUPS with new Skills….plus the 800 series ISRs, Fire and Forget security now available on your iPhone with AnyConnect, AND UCS Express….(Cisco data center mojo now available in snack size…)

So how do we cover so much in a single show?

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Collaboration in the Contact Center

October 20, 2010 at 2:00 am PST

New Tools for Customer Collaboration

How great is it that we now have the ability to broadcast our gripes to anyone that will listen and if we have enough creativity, we can even re-brand ourselves to great acclaim.  But how challenging is this for a business who may be making attempts to not only broadcast a message in these new ‘social media’ channels…but is also realizing that these are great listening posts as well?  There are lots of free tools for doing this but they are next to impossible to integrate into the customer service framework that has been built and perfected over the years.

The combination of challenges and opportunities available to us these days are not limited to social media. The root issue here is that our modes of communication, the channels if you will are shifting -- some of these are really taking root (video for instance) and others are either maturing (audio) or on the brink of acceptance (twitter/facebook).

Today’s show is about the tools you can employ to respond to this reality today AND set yourself up for success no matter which way these things may shift.

Tina Shakour, our TechWiseTV Collaboration Expert assembled a great set of topics and hands-on examples for us to dive into for this, Episode 76 -- ‘Collaboration in the Contact Center

Tina knows where to go for answers and she started at the top.

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Beyond the Virtualized Data Center

October 14, 2010 at 7:11 am PST

New Data Center Show Airing TODAY! (10-14-10 at 10 AM PST)

Its interesting to now be talking about moving ‘beyond’ with regards to virtualization.  Its been such a hot topic with such a wealth of new technology-new problems that reveal themselves only to be addressed in creative ways.

Welcome to the shownotes for our latest Data Center focused show…this one is a deep dive around multiple new technology announcements.  If for some reason you are just now reading this and have not watched the show…I encourage to you to check it out right away…these notes make much more sense in the context of of our video…Heres the teaser to get you started…

So what are the most intriguing items covered in this one?

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How to Listen

October 11, 2010 at 4:45 am PST

The ability for a business to effectively communicate with their customers in a manner that is supportive of HOW the customer communicates is changing rapidly these days.  Many people are happy communicating via phone while others have made a full on switch to social media platforms -- areas that may allow them to express themselves more fully to an audience that they have defined.   Many of us…may just like to hear ourselves talk.

The challenge for a business today  is how to listen.  If I complain or want to rant about a negative experience with your company, should I expect a response?

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