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Virtual Work Works, But Don’t Confuse Technology with Change Management

April 3, 2013 at 4:33 pm PST

I was in a brainstorm meeting about my team’s next-generation strategy last week, and we made a number of random connections that knitted together a pretty big idea — the kind of dot-connecting that only happens when people with different (and sometime conflicting) perspectives trust each other in the pursuit of an important goal.

Five of us worked on the idea, but only two of us were in the room physically together. Yes, I’ll say it out loud:  three people were working from home.

Much has been said and written recently about the value of working virtually, and I don’t think you can sub-divide mobility into “at home” and “on the road.” Social technologies, video and mobile platforms make it easy to work from just about anywhere.

But as leaders, we have to resist the temptation to confuse technology with change management -- despite our love affair with technology. Any time technology brings a sea-change transformation to the way humans do stuff, especially work stuff, we can’t forget that people work in organizations — and organizations are an amalgam of culture, processes and technology.

All of Cisco’s experience has taught us that Read More »

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HTNG Recap: Cisco Hospitality highlights industry leadership

We had a great time last week at the Hotel Technology Next Generation’s (HTNG) North American Conference in Atlanta. Many of the industry’s top leaders were in attendance, and it was exciting to see wireless and mobility as a recurring theme throughout the show. There were various Wireless-focused presentations, including one from Wi-Fi Alliance focused on Miracast and Passpoint. Our team also noticed that personal area network (PAN) capabilities are becoming of more interest to hoteliers as guests need a way to connect their devices together to share content.

HTNG

Our very own Bob Friday, CTO, Wireless Networking Group, and John Bollen, MGM resorts VP of IT Strategy led the Wi-Fi conversations and delivered the conference’s keynote where they focused on key trends in the industry and our innovative  implementation at MGM.

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Location-Based Services That Work for Everyone

Some exciting things are beginning to transpire in today’s hotel industry. As technology finds its way into nearly every aspect of our lives, it’s important to take a look at the impact mobile device usage has had and continues to have on hoteliers and guests alike. Guests today are more technologically in-tune than ever before, often traveling with multiple devices that they plan to use leisurely, for business or both.  These devices are also increasingly moving more data as their radios become more sophisticated, and they have increased battery life and are connecting to even more cloud services.  Guests also have increasing expectations that they will always be connected wherever they are.

More smart devices translate to more data crossing the network, and this mass amount of data can be used to gather invaluable guest information for hoteliers, including behavioral insights and on-site property analytics. When collected, measured and used correctly, this data can create a unique and personalized mobile experience for the guest while also creating revenue-growth opportunities for hoteliers.

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Innovations that Enhance the Cinema Experience

Have you seen a good movie lately? I have seen a couple – and I truly enjoyed the whole experience.

As a boy growing up in London, my parents taught me to appreciate the joys of cinematic storytelling. We would make the trip to the Odeon Cinema at Leicester Square in Soho, mostly for the viewing pleasure that we gained from their huge wide-screen 70mm film presentations.

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Tablets in K-12 Education: Design Your Wireless Network for Tomorrow

Whenever I travel for business, I take my tablet along. It connects me to work email, it plays my favorite music and it allows me to catch up on Red Sox games during baseball season. It is also a filled with pre-K apps for my son to learn his numbers and letters in preparation for kindergarten.

This use of the tablet for engaging young minds is probably no surprise to most parents, and it is no secret that tablets are changing the way our children are learning both in and out of the classroom. More and more schools are interested in ramping up the role of technology in the classroom, and with this in mind, we put together a webinar for K-12 educators on the very topic of tablets in K-12 education.

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