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Collaboration Patterns That Accelerate Your Business

This is my fourth blog in a multi-part series.  In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment.  In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you.  In my third blog, I share how you can turn human interactions into business results.  In today’s blog, I discuss patterns of collaborative behaviors and how to leverage them to better support collaborators.

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Collaboration can happen at anytime.  Some would describe it as chaotic.   But interestingly enough, through all the collaborative interactions we observed, we saw patterns in the “chaos” – patterns that did not just exist in organizational silos, nor were they simply associated with a job role or personality type.   Throughout the day, people play a variety of roles and experience different types and modes of collaboration.   They go from online to offline, in a virtual meeting to meeting over coffee, have an ad-hoc chat in the break-room and attend a global Cisco TelePresence meeting.

If we pay close attention to the behavior patterns of collaboration we can learn how to better support collaborators and create a more seamless experience. This is where process, technology and the physical and virtual workplace can complement the human behaviors that occur during collaboration.

Accelerating Collaboration through Catalysts and Connectors

“Not everyone is comfortable with collaborating virtually. [A catalyst’s] outreach encourages participation and makes the experience rich and meaningful.”   – Study Participant

In our study, we found that certain types of people play an essential role in not only Read More »

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Cloud for Local Government Global Blog Series, Cloud and Law Enforcement (Part One): U.K.’s Facewatch Service Benefits Police, Businesses, and Citizens

This is the first in a two-part blog series that examines the opportunities that cloud-based services offer to law enforcement agencies—along with the challenges of this fundamental shift in the way information resources are managed.

Police forces have a well-established culture of owning and managing systems directly founded on concerns about security and control of access to information. Three trends, however, make this position unsustainable:

  • Traditional models for acquiring and running systems, which slow the pace of innovation
  • Pressure to reduce costs
  • Increasing need to form partnerships with other police agencies, public-sector bodies, and the private sector. Partnership depends on information sharing and open approaches to developing systems.

One of the most radical—and successful—cloud-based public-safety and security services is Facewatch. Using a network-based model, Facewatch provides an online reporting tool that allows U.K. businesses and citizens to report crimes and attach video evidence. The service enables crime victims to cancel credit cards instantly through Facewatch’s partners; allows users to share images of wanted people; and provides a channel for feedback from the police on the outcomes of cases.

Facewatch offers immediate benefits to the public, businesses, and law enforcement:

  • Citizens: ease of reporting and rapid management of associated processes
  • Businesses: less time required to deal with incidents
  • Law enforcement: reduces or eliminates the need to interact directly with premises to recover video footage

For all users, there is greater transparency about processes and reporting on outcomes, as well as the ability for communities to share information about wanted persons and crime trends.

Read More »

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Turning Human Interaction into Business Results

This is my third blog in a multi-part series.  In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment.  In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you.  In today’s blog, I share how you can turn these human interactions into business results. 

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Engage.  We use the word engage every day. It’s rich with meaning and covers a wide spectrum of relationships. We are engaged with our families, colleagues, and customers; engaged with an idea, a process, or an initiative.  And when engaged, people are passionate and committed.

At its core, collaboration is people interacting with people. In the global Cisco Collaboration Work Practice Study, employees told us that successful collaboration depends on encouraging natural human interaction, enabling participation and engagement, and fostering a collaborative culture.

“You really need to focus on the people aspect first. Get individuals to feel engaged and continue to be engaged. I think too many times we rely on the technology.” – Study Participant

In my previous blog, I discussed the importance of not losing sight of the “human element.”  Taking the time to build relationships leads to trust, which is fundamental for collaboration. To turn human interactions between collaborators into concrete results, companies must Read More »

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From Battlefield to the IT Field: My Story of Transition

This blog originally appeared on the HuffingtonPost

“We ask these men and women (veterans) to leave their families and their jobs and risk their lives to fight for our country. The last thing they should have to do is fight for a job when they get home.”

-President Obama

I can still remember the moment. I gazed out of my window at the beautifully lit Verrazano Bridge from my apartment in Brooklyn, N.Y. — one late evening in March 2003. A year and a half had passed since Sept. 11 and an address from President George W. Bush interjected the usual television programming. It was to announce the beginning of the war with Iraq.

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I enlisted into the military as soon as I could. While most high school seniors were applying to colleges all around the city, I headed to military recruiting offices. As part of a family that has served in the military since the Revolutionary War, it made sense why this was the only thing that felt right to me.

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Have You Registered for K-12 & Public Safety May 22nd?

Improving School Safety with Your WLAN

See how your campus Wi-Fi can improve emergency response

Register Now    |        May 22, 2013    10AM-11AM PDT

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Tony De La Rosa shared with us a teaser last week about the riveting webinar we have coming up this week on how Wi-Fi technology can be used in K-12 schools. If you missed it, here’s the original blog–it’s not too late to register for the webinar!

Join us on this Wednesday, May 22 at 10 a.m. Pacific Time/1 p.m. Eastern Time as our experts walk through several real-world scenarios of how Wi-Fi can be used in campus emergencies. They’ll also discuss the latest Cisco solutions and take your questions in a live Q&A. Read More »

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