As video becomes more pervasive in our daily lives, we increasingly hear about using live, interactive video to take students on virtual fieldtrips, connect colleagues across the globe and enable better access to healthcare for rural and underserved communities. Collaborative technologies connect people and cut costs across a variety of settings. Another area we’re seeing new, innovative applications is in courts, corrections and law enforcement.
In Dallas County, Texas, for example, 25 to 50 prisoners are processed daily, telepresence systems were installed in the courthouse, the county jails and the infirmary. As one might imagine, transporting prisoners who have already been booked back to the courthouse for another arraignment takes a significant amount of time and, therefore, cost. The process entails the Sheriff’s Office getting a list of all the prisoners facing new or altered charges; have a deputy gather them up from the various facilities in which they are housed and place them in a holding cell; and then bring them all back in to the courthouse together for their new arraignment. When all is said and done (secure a van, get two deputies to transport the prisoners in the van; get through traffic; and then go through security at the other end), it takes at least two hours. However, with the technology on-hand, the county has been able to re-arraign 700 prisoners a month without having to transport them. Also, by enabling court dealings via a secure network it reduces paper work, improves flexibility for the courts and dramatically decreases travel costs when working with geographically spread-out participants Read More »
Tags: Connected Justice, connectedjustice, govtech, technology, video conferencing, videoconference
My last doctor’s visit, I sat in the office for about an hour past my scheduled appointment before being called into the back. I grumbled about the service, how my time was wasted, and how typical this was of the industry. These are the things we all love to hate about the doctor; they seem to always be running behind schedule, and they have completely illegible handwriting. These are also the things we take for granted, living in or nearby a city with easy access to care.
Imagine, however, you live in the rural part of your state, which represents “about 20 percent of America’s population,” and yet “less than ten percent of physicians practice in those communities” according to the National Rural Health Association (NRHA) (2011), linked with the Department of Health and Human Services. Your complaints would likely extend beyond the waiting room, and certainly carry much more weight.
With its partnership with Cisco, the Georgia Partnership for TeleHealth (GPT) was able to transform the way their state practices medicine, giving healthcare access to the underprivileged and underserved populations whose needs were being overlooked. Local doctors can consult with specialists in the city center; children can receive psychological care through high quality video; and a person suffering from a stroke can be assessed by a neurologist in a matter of minutes in order to receive the proper medication to avoid further damage.
With the power of in-person via Cisco TelePresence, GPT has not only implemented a system that has made the lives of Georgians easier, setting the bar high for healthcare providers across the United States, but they have changed the lives of their doctors too. Georgia’s doctors and specialists can extend their reach while remaining close to top Universities and research centers, honing their practice to deliver better care.
Read more about Georgia Partnership for TeleHealth here.
Tags: healthcare, technology, TelePresence, the power of in-person
Poll us—any of us, whether customers, partners, or Cisco. We’re all experiencing the same thing: We’re at a point where technology is enabling a pervasive computing and collaboration experience for end users. It’s the “era of engagement”—and it’s fundamentally changing expectations for the end-user experience, just as it’s changing expectations for business – how we do business, operate business and grow business.
Big End User Demands
Recently a customer CIO described how he delivers IT to his company: “When it comes to technology, we have to go where the users are. Technology must be intuitive, user friendly. Our employees choose technology based on what works. I run behind them and try and plug in the support they need to use it.”
Today, employees want their Sunday experience at work on Monday. They’re much more mobile in how they run their lives, communicate, share information and collaborate—and they expect the same on the job.
Consider these facts:
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Tags: business objectives, CIO, customer, mobility, Problem solving, technology
In the summer of 2010, Veronica Recanati, Security Partner Account Manager for Cisco Italy, spent one month of paid time off volunteering at an orphanage in Tanzania. It turned out to be a life-changing experience not just for her, but for many of her colleagues in Rome.
In Tanzania, Veronica realized just one euro could buy ten meals for children. She realized more help was needed, not just in Tanzania, but at home in Italy and around the world. And she realized she wanted be involved.
“It was like a bomb that exploded in my head,” Veronica says. “I wanted to use my experience with Cisco to help.”
Today, Veronica is part of a very active Italy Civic Council – a group of Cisco employees that leads volunteer and charitable activities at the local level.
Read More »
Tags: Cisco Italia, civic council, community relations, community service, corporate social responsibility, CSR, donate, employee engagement, Italy, nonprofit, orphanage, poverty, Sensacional, Tanzania, technology, volunteer, volunteer engagement
Welcome to the new Cisco Perspectives blog. This new blog features real Cisco customers as they share their Cisco experiences with you.
The customer stories found in the Perspectives blog span a breadth of Cisco technologies, products, and services, and provide additional insights into Cisco business solutions.
Your voice is important, too! We hope you will become an active participant in and visitor to the Perspectives blog. As our customers relate the important role Cisco plays in their business, we encourage you to ask questions, share content, and add your own perspectives. Looking forward to hearing from you!
Tags: customer, customer stories, technology, Voice