Technical Assistance Center
Explore Cisco TAC
1 min read
Just another Call Center? Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center. This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do it right. Until now. – Watch the entire Show Right Now– Cool thing about […]
The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …
3 min read
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13. For this installment of the “We’re Listening” blog series, I asked Joe Pinto, Senior Vice President, Technical Services, to review […]