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The We’re Listening Blog Series: Taking Action – The Power of Mobile

Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are constantly listening to what our customers and partners tell us they need from Cisco to enable their business success. One trend we hear in every feedback source is mobility: you want more options for managing your network from your mobile devices.

One way we’ve acted on this feedback is to develop the Cisco Technical Support mobile application, which allows you to:

  • Manage and update open support cases
  • Ask and answer questions in discussion forums
  • Research Cisco products and services.

Many of you are already using the Tech Support app, but we’ve recently added some great features that make it even easier to open a case and look up a contract. I’ve asked Jim Fuller, Senior Director of Services Entitlement, to share details on these new capabilities so that you can do more with Cisco while on the go. Read More »

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The Lone Admin and The Cisco Technical Support iPad App

Authored by : Kent Wong, Product Manager, Technical Services

It was a evening like any other.  The Lone Admin walks into a his local watering hole to relax after a full day of battling issues and keeping his company’s network safe and secure.  He is known somewhat as a miracle worker, a conundrum wrapped in an enigma.  Even against the most sinister of network issues he is able to stand his ground and find resolution all by himself.  How does he do it?  None of his peers know.

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