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	<title>Cisco Blog &#187; TAC</title>
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		<title>The &#8220;We&#8217;re Listening&#8221; Blog Series: Improving the TAC Experience Through Intelligent Case Routing</title>
		<link>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/</link>
		<comments>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/#comments</comments>
		<pubDate>Thu, 08 Nov 2012 00:40:09 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[TAC]]></category>
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		<description><![CDATA[ In this month’s installment of the <a href="http://blogs.cisco.com/tag/we-are-listening/"> “We’re Listening” blog series</a> , Steve Young discusses customer feedback to the Technical Assistance Center (TAC), and what [...]]]></description>
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		<title>Meet Jaime Valencia: Newest Member of the Cisco Support Community Hall of Fame</title>
		<link>http://blogs.cisco.com/socialmedia/meet-jaime-valencia-newest-member-of-the-cisco-support-community-hall-of-fame/</link>
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		<pubDate>Thu, 10 May 2012 23:42:52 +0000</pubDate>
		<dc:creator>Christy Park</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[best practices]]></category>
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		<description><![CDATA[Jaime’s daily contributions to the Cisco Support Community over the past 6 years have not only helped establish him as [...]]]></description>
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		<title>Meet Jennifer Halim: The Story of a Cisco Social Media Ambassador</title>
		<link>http://blogs.cisco.com/socialmedia/meet-jennifer-halim-the-story-of-a-cisco-social-media-ambassador/</link>
		<comments>http://blogs.cisco.com/socialmedia/meet-jennifer-halim-the-story-of-a-cisco-social-media-ambassador/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 03:27:14 +0000</pubDate>
		<dc:creator>Christy Park</dc:creator>
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		<category><![CDATA[ambassador]]></category>
		<category><![CDATA[Australia]]></category>
		<category><![CDATA[best practices]]></category>
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		<description><![CDATA[At Cisco, we are focused upon internally and externally sharing social media best practices and lessons learned from individuals who [...]]]></description>
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