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Consumers Are Ready for Omnichannel Banking—What About Banks?

Have you  walked into a retail store lately and seen someone use his or her phone to “scan” a product’s bar code to get immediate access to reviews from consumers who have bought the product? This customer might also (to the chagrin of retail store owners) be looking for cheaper prices offered online or in a physical store around the corner!

This is the new “omnichannel” reality that retailers have to face nowadays—one where virtual and physical channels come together to enable in-store access to web-based customer reviews and price comparisons, while also taking some physical store capabilities to the virtual channel (for example, Remote Deposit Capture in banking). Read More »

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A New Type of Mobility

Mobile used to mean the connectivity service that you bought from your local mobile network operator that freed you from the wire connected to the wall. The rise of Wi-Fi has changed all that. Most mobile devices are now Wi-Fi-enabled (see blog posting “What Is a Mobile Device Anymore?”). Wi-Fi has broken the MNO’s monopoly of providing wireless freedom to consumers. While Wi-Fi may not provide all of the features of mobile cellular technology, consumers now have a choice in how they want to connect their devices wirelessly to the Internet – mobile cellular or Wi-Fi.

To learn more about what consumers are doing with their mobile devices, and how and where they are using them, the Cisco Internet Business Solutions Group (IBSG) recently conducted a survey of U.S. mobile users. Following are our top three findings related to mobile connectivity: Read More »

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What is a Mobile Device Anymore?

It used to be easy—mobile devices were brick-like devices that we carried with us to make phone calls.  Not anymore. Now we have smartphones, tablets, eReaders, and other devices that we bring everywhere and can’t seem to live without. No longer are we using them just for phone calls. In fact, they are now mobile computers, books, entertainment stations, game consoles, and social tools, in addition to our communications hubs. And, because Wi-Fi has become a prevalent way for many of these devices to connect to the Internet, they’re no longer strictly “mobile,” from a network perspective.

To learn more about what consumers are doing with their mobile devices, and how and where they are using them, the Cisco Internet Business Solutions Group (IBSG) recently conducted a survey of U.S. mobile users. Following are our top three findings related to mobile devices: Read More »

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UK and US Manufacturing – the same or different?

May 27, 2012 at 11:58 pm PST

Since I was brought up in England and worked for three American Hi-Tech Companies in the UK, I was intrigued by the latest report to come out of the Centre for Industry and Government at the University of Cambridge titled Public perceptions of manufacturing and efforts to rebalance the UK economy“.

In fact I’m grateful to the folks at Automation World for bringing it to my attention. Automation World is a good source of industry insight (readers might remember the article I contributed about the use of Social Media in Manufacturing, which I blogged about in January of this year:  How Social Media Improves Collaboration – Automation World, November 2011, and how they awarded Cisco ‘First Team Honors’ which you can read more about in the blog: Automation World First Team Honors Won by Cisco Systems for Leadership in Networking.

So, back to the point of this blog. The folks at the Cambridge Centre, lead by Dr. Finbarr Livesey, Director, Centre for Industry and Government IfM, University of Cambridge, come up with some interesting perceptions concerning the UK. Nearly 1,500 respondents suggests that manufacturing has become more High Tech and they believe that there is a strong requirement for more highly skilled workers.

There’s the rub. Read More »

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BYOD: No Longer a Four-Letter Word to Enterprise IT Leaders?

Until now, it’s been assumed that enterprise IT leaders probably view the current BYOD (“Bring Your Own Device”) movement with about the same enthusiasm as a farmer awaiting the next locust invasion.

A recent survey from the Cisco Internet Business Solutions Group (IBSG), however, indicates that BYOD may no longer be a “four-letter word” in enterprise IT departments. In fact, the study of 600 U.S. enterprise IT leaders—all from companies of 1,000 or more employees—shows that, if anything, BYOD now has a predominantly positive reputation in U.S. enterprise IT circles. Read More »

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