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	<title>Cisco Blog &#187; support</title>
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		<item>
		<title>ACE Network: Empowering Users with Self-Service Provisioning and Support Tools</title>
		<link>http://blogs.cisco.com/ciscoit/ace-network-empowering-users-with-self-service-provisioning-and-support-tools/</link>
		<comments>http://blogs.cisco.com/ciscoit/ace-network-empowering-users-with-self-service-provisioning-and-support-tools/#comments</comments>
		<pubDate>Wed, 22 May 2013 18:31:45 +0000</pubDate>
		<dc:creator>Manny Garcia</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[ACE]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[deployment]]></category>
		<category><![CDATA[Provisioning]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=114463</guid>
		<description><![CDATA[When the ACE pilot network began inside Cisco, it supported a much smaller audience.  In those days we only had [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>IT Mobility Social Support Leads to Reduced Costs</title>
		<link>http://blogs.cisco.com/ciscoit/it-mobility-social-support-leads-to-reduced-costs/</link>
		<comments>http://blogs.cisco.com/ciscoit/it-mobility-social-support-leads-to-reduced-costs/#comments</comments>
		<pubDate>Wed, 15 May 2013 21:09:52 +0000</pubDate>
		<dc:creator>Aaron Chiles</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[aaron chiles]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[byod]]></category>
		<category><![CDATA[case]]></category>
		<category><![CDATA[caseload]]></category>
		<category><![CDATA[cisco on cisco]]></category>
		<category><![CDATA[Cisco WebEx Social]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[Help]]></category>
		<category><![CDATA[information technology]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[mac]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[onboarding]]></category>
		<category><![CDATA[PC]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[WebEx Social]]></category>
		<category><![CDATA[wxs]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=111458</guid>
		<description><![CDATA[Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/ciscoit/it-mobility-social-support-leads-to-reduced-costs/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Why Engage Expert IT Services for Mobility and BYOD?</title>
		<link>http://blogs.cisco.com/smallbusiness/why-engage-expert-it-services-for-mobility-and-byod/</link>
		<comments>http://blogs.cisco.com/smallbusiness/why-engage-expert-it-services-for-mobility-and-byod/#comments</comments>
		<pubDate>Thu, 14 Mar 2013 21:29:30 +0000</pubDate>
		<dc:creator>Gaby Pinto</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[byod]]></category>
		<category><![CDATA[managed services]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=105874</guid>
		<description><![CDATA[<a title="Partner locator" href="http://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do" rel="attachment wp-att-105880"></a> Three Reasons: More Productivity, Revenues, and Savings How can you control the connections and user experiences—and security—of BYOD and other [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/smallbusiness/why-engage-expert-it-services-for-mobility-and-byod/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>BYOD: No Longer a Four-Letter Word to Enterprise IT Leaders?</title>
		<link>http://blogs.cisco.com/wireless/byod-no-longer-a-four-letter-word-to-enterprise-it-leaders/</link>
		<comments>http://blogs.cisco.com/wireless/byod-no-longer-a-four-letter-word-to-enterprise-it-leaders/#comments</comments>
		<pubDate>Wed, 16 May 2012 12:00:10 +0000</pubDate>
		<dc:creator>Joseph Bradley</dc:creator>
				<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Bring your Own Device (BYOD)]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[devices]]></category>
		<category><![CDATA[Horizons]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[survey]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=69314</guid>
		<description><![CDATA[Until now, it’s been assumed that enterprise IT leaders probably view the current BYOD (“Bring Your Own Device”) movement with [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/wireless/byod-no-longer-a-four-letter-word-to-enterprise-it-leaders/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Cisco IT Organizes Its Voice Operations</title>
		<link>http://blogs.cisco.com/ciscoit/how-cisco-it-organizes-its-voice-operations/</link>
		<comments>http://blogs.cisco.com/ciscoit/how-cisco-it-organizes-its-voice-operations/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 16:30:37 +0000</pubDate>
		<dc:creator>Kevin O'Healy</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[endpoint]]></category>
		<category><![CDATA[infrastructure]]></category>
		<category><![CDATA[IPT]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[telephony]]></category>
		<category><![CDATA[TelePresence]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unity]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[Voice]]></category>
		<category><![CDATA[voicemail]]></category>
		<category><![CDATA[voip]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=52205</guid>
		<description><![CDATA[How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Simplifying Global Voice Operations</title>
		<link>http://blogs.cisco.com/ciscoit/simplifying-global-voice-operations/</link>
		<comments>http://blogs.cisco.com/ciscoit/simplifying-global-voice-operations/#comments</comments>
		<pubDate>Fri, 09 Dec 2011 16:30:25 +0000</pubDate>
		<dc:creator>Kevin O'Healy</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[IPT]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[telephony]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unity]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[Voice]]></category>
		<category><![CDATA[voicemail]]></category>
		<category><![CDATA[voip]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=52196</guid>
		<description><![CDATA[Cisco IT has deployed voice infrastructure around the world in order to handle our 1+ million voice calls per day [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/ciscoit/simplifying-global-voice-operations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Essential Skills for Today&#8217;s Unified Communications Operations Staff</title>
		<link>http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/</link>
		<comments>http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/#comments</comments>
		<pubDate>Fri, 02 Dec 2011 16:30:14 +0000</pubDate>
		<dc:creator>Kevin O'Healy</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[administration]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[IPT]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[personnel]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[telephony]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[virtualization]]></category>
		<category><![CDATA[voip]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=51786</guid>
		<description><![CDATA[Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Grow Your Business with the New Partner Readiness and Support eBook</title>
		<link>http://blogs.cisco.com/channels/grow-your-business-with-the-new-partner-readiness-and-support-ebook/</link>
		<comments>http://blogs.cisco.com/channels/grow-your-business-with-the-new-partner-readiness-and-support-ebook/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 17:11:20 +0000</pubDate>
		<dc:creator>Anna Sui</dc:creator>
				<category><![CDATA[Channels]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[ebook]]></category>
		<category><![CDATA[partners]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[resource]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=38214</guid>
		<description><![CDATA[A new, interactive eBook is now available to help partners increase productivity and sales. Learn More.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/channels/grow-your-business-with-the-new-partner-readiness-and-support-ebook/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Cisco IT’s Strategy for Cisco Unified Communications Manager Upgrades</title>
		<link>http://blogs.cisco.com/ciscoit/cisco-it%e2%80%99s-strategy-for-cisco-unified-communications-manager-upgrades/</link>
		<comments>http://blogs.cisco.com/ciscoit/cisco-it%e2%80%99s-strategy-for-cisco-unified-communications-manager-upgrades/#comments</comments>
		<pubDate>Mon, 11 Jul 2011 16:30:04 +0000</pubDate>
		<dc:creator>Kevin O'Healy</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[cluster]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[CUCM]]></category>
		<category><![CDATA[server]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[upgrade]]></category>
		<category><![CDATA[Voice]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=35750</guid>
		<description><![CDATA[Cisco IT maintains about 21 Cisco Unified Communications Manager (UCM) clusters to support  150,000 hardware phones and 51,000 software phones [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/ciscoit/cisco-it%e2%80%99s-strategy-for-cisco-unified-communications-manager-upgrades/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Kudos for Cisco.com&#8217;s Support &#8220;Mega Menu&#8221;</title>
		<link>http://blogs.cisco.com/socialmedia/kudos-for-cisco-coms-support-mega-menu/</link>
		<comments>http://blogs.cisco.com/socialmedia/kudos-for-cisco-coms-support-mega-menu/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 23:55:00 +0000</pubDate>
		<dc:creator>Martin Hardee</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[web design]]></category>
		<category><![CDATA[webexperience]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=33080</guid>
		<description><![CDATA[As you&#8217;ll remember from Bill Skeet&#8217;s post the other day, we recently rolled out a new menu for Support that [...]]]></description>
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		<slash:comments>0</slash:comments>
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