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Discovering Application-Server-Network Dependencies to Facilitate ACI and Application Migration

Earlier this month, I blogged about the challenges of Cloud Sprawl.  Let’s now turn to the challenges of “Application Sprawl”!If you are planning migration of applications inside or between data centers, or if you are planning a migration to Cisco Application Centric Infrastructure (ACI), the understanding of your applications and how they tie to the underlying infrastructure will be top of mind.

If you are not sure precisely what infrastructure you have in your data center, if you are not sure exactly how many application instances are running in your data center, and what the component workloads are, if you are concerned about whether your network design best serves your application estate: you are not alone!

Let’s be honest, many organizations are in this position – so  read on to find out more on how the Cisco Application Dependency Mapping Service will help you!  And we’ll tell you more about some exciting technology we’re incorporating to help understand the application landscape, and your associated software costs, via automated analysis coupled with the expertise of Cisco Services consultants.

Cisco Application Dependency Mapping Service - Key use Cases

Cisco Application Dependency Mapping Service – Key Use Cases

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The We’re Listening Blog Series: Simpler Licensing Registration Experience with Redesigned Portal

Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team.  Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field.  His key areas of focus include software simplification, customer relationship management, pricing optimization, and business architecture and policy.  Part of the software simplification effort is redesigning the Software Licensing Portal, an important step that will have a positive impact on our customers’ and partners’ ability to easily view and manage their licenses today.

I’ve asked Brian to join us to share details on the redesign, and to field any questions about the Registration Portal, or about Cisco’s larger transformation of the licensing experience. Be sure to submit any questions to the team via the Licensing Registration Portal forum on the Cisco Support Community.

Brian Jeffries, VP, Operations By Guest Author Brian Jeffries

While we’re making continual improvements to the software licensing experience with Cisco, we know that our customers still feel plenty of pain throughout the licensing processes.  We’ve made it a top priority  – and a long-term commitment – to simplify this experience and better help our customers manage their licensing. Read More »

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How We’re Making It Easier to Do Business With Cisco

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some of the accomplishments and upcoming plans that will make it easier for our customers and partners to do business with Cisco.  Among those are:

  • Improvements to software licensing, including big changes to the product license registration page that allow customers to complete more self-service licensing transactions, and the roll out of the new Cisco Software Central portal, a one-stop shop for all your software licensing needs
  • Creating a more consistent negotiation and deal approval process globally
  • A renewed focus on our partners’ experience
  • Stronger focus on the role of User Experience design and philosophy in every Cisco product, policy, and process.

pond_crop By Guest Contributor Randy Pond

We’ve made it no secret that Cisco aims to become the #1 IT company. And while our development teams are hard at work to bring you exciting new technological offerings in software, cloud and security, there’s another critical piece of the equation – delivering an exceptional customer experience. This is a huge priority for John Chambers and the entire leadership team, and it boils down to consistency and simplicity. Over and over again, I’ve heard customers say that doing business with Cisco can be a mind-warp of changing policies, too many steps and new obstacles to deal with. This has to change. Today, we have teams across every function at Cisco concentrated on finding and making the changes that will have the biggest impact on your customer experience. Read More »

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The We’re Listening Blog Series: Smart Licensing Gets a Great Reception at Cisco Live

In our most recent post, Steve Morrisey from the Ease of Doing Business team highlighted his key takeaways from Cisco Live US back in June, including the Cisco Software Simplification team’s exciting presentation of the new Smart Software Licensing solution.

Smart Software Licensing is a major change to Cisco’s software strategy – we’re moving away from a Product Activation Key (PAK)-based model to a new approach based on advanced consumer-based models. This new approach removes today’s entitlement barriers and provides information about a customer’s or partner’s software install base, thus enabling greater flexibility and making it easier for customers to buy, deploy, track and renew Cisco’s software.

Ben Strickland, Manager of Product Management in Cisco’s Engineering License office, led the presentation at Cisco Live, and I’ve invited him here to share his first-hand experience and what you can expect for your software experience in the coming months. Read More »

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The We’re Listening Blog Series: Learning from our Customers at Cisco Live

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. At the center of their efforts is Cisco’s Ease of Doing Business program, which looks at all the customer and partner feedback from surveys, individual meetings and conferences to determine the biggest pain points, and then pulls in the right people from across Cisco to make change happen.

The Ease of Doing Business team recently returned from Cisco Live, where they captured valuable feedback from our customer and partner attendees. I’ve asked Steve Morrisey, who leads the program, to summarize his top moments from Cisco Live, and to give us a hint at the changes we have in the works.

smorrise By Guest Contributor Steve Morrisey

A few weeks ago, my team and I attended Cisco Live 2013 in Orlando, Florida. Cisco Live is always a valuable opportunity for us to connect with customers and partners. Whether in formal sessions, hallway conversations or via social media, you give us great insight into your experience doing business with Cisco, telling us what’s working and what we need to fix.  Read More »

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