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The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience.

Brian Jeffries, VP, Operations by Guest Contributor Brian Jeffries

We continue to actively listen to you–our customers and partners–and we are still hearing that you want a better Cisco software experience. The good news is, we have made some major progress with our software initiative that we launched a year ago. In addition to launching new software licensing products, we have made many improvements to how you manage software today. Read More »

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The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your Concerns

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review these responses and what we’re doing to improve your Cisco experience.

Joe Pinto  By Guest Contributor Joe Pinto

While overall feedback from our customers and partners in FY13 has been positive, we know there is a continuous need for improvement. One of the questions you often ask is, “What is Cisco doing to make Cisco easier to do business with?” Here’s a sampling of areas you’ve asked us to address and progress we’re making in those areas:  Read More »

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The “We’re Listening” Blog Series: Simplifying Cisco Software Licensing

In our first installment of the “We’re Listening” blog series, Brian Jeffries details Cisco’s aggressive changes to our overall process for software licensing. Brian is Vice President of Sales Operations, and leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience.

Brian Jeffries   By  Guest Contributor Brian Jeffries

We’ve heard you- our customers and partners- loud and clear on software licensing: you want a better Cisco software experience, from the time you request a quote to the time you activate your software. I’m happy to tell you that a better experience is coming, and you will start to see many improvements within the next few months. Read More »

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