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	<title>Cisco Blog &#187; social media listening</title>
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		<title>Capturing B2B Audiences on Valentine’s Day Using #RealTimeMarketing</title>
		<link>http://blogs.cisco.com/socialmedia/capturing-b2b-audiences-on-valentines-day-using-realtimemarketing/</link>
		<comments>http://blogs.cisco.com/socialmedia/capturing-b2b-audiences-on-valentines-day-using-realtimemarketing/#comments</comments>
		<pubDate>Wed, 20 Feb 2013 14:00:44 +0000</pubDate>
		<dc:creator>Charlie Treadwell</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[content marketing]]></category>
		<category><![CDATA[Internet of Everything]]></category>
		<category><![CDATA[IoE]]></category>
		<category><![CDATA[Real-time Marketing]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[Tomorrow Starts Here]]></category>
		<category><![CDATA[Valentine's Day]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=102012</guid>
		<description><![CDATA[On February 14th, it’s hard to keep your mind focused on work. If you’re like me, you were wondering if [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Social Media Business Strategy: Listen and Learn from Your Customers &#8211; Part 2</title>
		<link>http://blogs.cisco.com/socialmedia/social-media-business-strategy-listen-and-learn-from-your-customers-part-2/</link>
		<comments>http://blogs.cisco.com/socialmedia/social-media-business-strategy-listen-and-learn-from-your-customers-part-2/#comments</comments>
		<pubDate>Thu, 24 Jan 2013 21:00:35 +0000</pubDate>
		<dc:creator>Cecelia Taylor</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[sentiment analysis]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[Social Media listening Center]]></category>
		<category><![CDATA[social media monitoring]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=97383</guid>
		<description><![CDATA[This post is included  as part of a series of posts related to  <a title="social media training" href="http://www.cisco.com/web/learning/social/index.html" target="_blank">social media training</a>  efforts underway at Cisco.  I sat down [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Media Business Strategy: Listen and Learn from Your Customers &#8211; Part 1</title>
		<link>http://blogs.cisco.com/socialmedia/social-media-business-strategy-listen-and-learn-from-your-customers-part-1/</link>
		<comments>http://blogs.cisco.com/socialmedia/social-media-business-strategy-listen-and-learn-from-your-customers-part-1/#comments</comments>
		<pubDate>Fri, 18 Jan 2013 10:15:27 +0000</pubDate>
		<dc:creator>Cecelia Taylor</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[Social Media listening Center]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=97299</guid>
		<description><![CDATA[This is the first post in a continuing series related to <a title="social media training" href="http://www.cisco.com/web/learning/social/index.html" target="_blank">social media training</a> efforts underway at Cisco.  I sat down with our [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>New Cisco Social Media Listening Center #CiscoListens</title>
		<link>http://blogs.cisco.com/socialmedia/new-cisco-social-media-listening-center-ciscolistens/</link>
		<comments>http://blogs.cisco.com/socialmedia/new-cisco-social-media-listening-center-ciscolistens/#comments</comments>
		<pubDate>Mon, 03 Dec 2012 19:56:56 +0000</pubDate>
		<dc:creator>Bernadette Koscielniak</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[#ciscolistens]]></category>
		<category><![CDATA[command center]]></category>
		<category><![CDATA[EBC]]></category>
		<category><![CDATA[Executive Briefing Center]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[Social Media listening Center]]></category>
		<category><![CDATA[social media monitoring]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=93667</guid>
		<description><![CDATA[Listening is our “North Star” and here at Cisco we are using insights from social listening to help guide and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Are Your Customers (and Prospects) Talking About You? (Part 2)</title>
		<link>http://blogs.cisco.com/channels/are-your-customers-and-prospects-talking-about-you-part-2/</link>
		<comments>http://blogs.cisco.com/channels/are-your-customers-and-prospects-talking-about-you-part-2/#comments</comments>
		<pubDate>Fri, 21 Sep 2012 17:23:31 +0000</pubDate>
		<dc:creator>Jeanne Quinn</dc:creator>
				<category><![CDATA[Channels]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[ciscochannels]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[partner community]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[social media monitoring]]></category>
		<category><![CDATA[socialminer]]></category>
		<category><![CDATA[visible]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=83715</guid>
		<description><![CDATA[Now that you have an idea of what your customers and prospects are saying, what are you going to do with all of that information? Read on for tips on what to do with the listening information.]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Are Your Customers (and Prospects) Talking About You?</title>
		<link>http://blogs.cisco.com/channels/are-your-customers-and-prospects-talking-about-you/</link>
		<comments>http://blogs.cisco.com/channels/are-your-customers-and-prospects-talking-about-you/#comments</comments>
		<pubDate>Thu, 20 Sep 2012 21:36:43 +0000</pubDate>
		<dc:creator>Jeanne Quinn</dc:creator>
				<category><![CDATA[Channels]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[ciscochannels]]></category>
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		<category><![CDATA[radian6]]></category>
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		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[social media monitoring]]></category>
		<category><![CDATA[socialminer]]></category>
		<category><![CDATA[visible]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=83585</guid>
		<description><![CDATA[What would you do if you could listen in on your customers’ and prospects’ conversations? Read on for tips on how to get started with social media listening.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/channels/are-your-customers-and-prospects-talking-about-you/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Social Media Nerve Center</title>
		<link>http://blogs.cisco.com/manufacturing/social-media-nerve-center/</link>
		<comments>http://blogs.cisco.com/manufacturing/social-media-nerve-center/#comments</comments>
		<pubDate>Fri, 03 Feb 2012 17:54:58 +0000</pubDate>
		<dc:creator>Andrew Lach</dc:creator>
				<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[#CLEUR]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[Cisco Live UK]]></category>
		<category><![CDATA[Converged Industrial Ethernet]]></category>
		<category><![CDATA[Converged Industrial Wireless]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[flickr]]></category>
		<category><![CDATA[GPJ Experience Marketing]]></category>
		<category><![CDATA[Industrial Intelligence]]></category>
		<category><![CDATA[Industrial Work Enablement]]></category>
		<category><![CDATA[Kenny Lauer]]></category>
		<category><![CDATA[Peter Granger]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[Social Miner]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=59850</guid>
		<description><![CDATA[This is Cisco Live UK: Day 4, Part 1 <a rel="attachment wp-att-59863" href="http://blogs.cisco.com/manufacturing/social-media-nerve-center/attachment/cluk_logo_orange-9/" target="_blank"></a> Now this is really cool. Have you been wondering why the social [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/manufacturing/social-media-nerve-center/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Deliver Superior Customer Service in 140 Characters or Less</title>
		<link>http://blogs.cisco.com/socialmedia/how-to-deliver-superior-customer-service-in-140-characters-or-less/</link>
		<comments>http://blogs.cisco.com/socialmedia/how-to-deliver-superior-customer-service-in-140-characters-or-less/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 19:35:19 +0000</pubDate>
		<dc:creator>Stephanie Marx</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[social media monitoring]]></category>
		<category><![CDATA[Social Media Strategy]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=49716</guid>
		<description><![CDATA[When you complain about a company’s customer service using Twitter, do you expect them to respond? If you’re a baby [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/socialmedia/how-to-deliver-superior-customer-service-in-140-characters-or-less/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Here be Dragons</title>
		<link>http://blogs.cisco.com/manufacturing/here-be-dragons/</link>
		<comments>http://blogs.cisco.com/manufacturing/here-be-dragons/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 22:07:34 +0000</pubDate>
		<dc:creator>Andrew Lach</dc:creator>
				<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[Cisco blog]]></category>
		<category><![CDATA[here be dragons]]></category>
		<category><![CDATA[HP]]></category>
		<category><![CDATA[Hunt-Lenox Globe]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[social media listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=44963</guid>
		<description><![CDATA[Hic Sunt Dracones <a rel="attachment wp-att-44964" href="http://blogs.cisco.com/manufacturing/here-be-dragons/attachment/red-sea-monster-serpent/"></a> Centuries ago, medieval mapmakers used to draw dragons and other mythological creatures on maps to indicate areas [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/manufacturing/here-be-dragons/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Media Spotlight: How to Get Started in Social Media</title>
		<link>http://blogs.cisco.com/channels/social-media-spotlight-how-to-get-started-in-social-media/</link>
		<comments>http://blogs.cisco.com/channels/social-media-spotlight-how-to-get-started-in-social-media/#comments</comments>
		<pubDate>Thu, 14 Apr 2011 21:08:28 +0000</pubDate>
		<dc:creator>Alexandra Krasne</dc:creator>
				<category><![CDATA[Channels]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[partners]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media listening]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=27645</guid>
		<description><![CDATA[Before we use our new Social Media Spotlight series to highlight best practices, we explain how to get get started in social media.]]></description>
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		<slash:comments>0</slash:comments>
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