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	<title>Cisco Blog &#187; social listening</title>
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		<title>Connecting the Customer Experience Through Social #CiscoListens</title>
		<link>http://blogs.cisco.com/socialmedia/connecting-the-customer-experience-through-social-ciscolistens/</link>
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		<pubDate>Mon, 28 Jan 2013 14:50:59 +0000</pubDate>
		<dc:creator>Charlie Treadwell</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[click-to-chat]]></category>
		<category><![CDATA[lead generation]]></category>
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		<category><![CDATA[radian6]]></category>
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		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[social listening]]></category>
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		<description><![CDATA[Integrating Social Media Channels into Existing CRM Systems and Processes The year is 2024, and you just walked into a [...]]]></description>
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		<title>A Social Opportunity is Knocking #CiscoListens</title>
		<link>http://blogs.cisco.com/socialmedia/a-social-opportunity-is-knocking-ciscolistens/</link>
		<comments>http://blogs.cisco.com/socialmedia/a-social-opportunity-is-knocking-ciscolistens/#comments</comments>
		<pubDate>Wed, 19 Dec 2012 14:00:41 +0000</pubDate>
		<dc:creator>Charlie Treadwell</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[salesforce]]></category>
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		<description><![CDATA[A social opportunity was knocking but it was hard to hear, buried under thick layers of social noise and harder [...]]]></description>
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		<title>Are You Ready to Become a Social Enterprise?</title>
		<link>http://blogs.cisco.com/socialmedia/are-you-ready-to-become-a-social-enterprise/</link>
		<comments>http://blogs.cisco.com/socialmedia/are-you-ready-to-become-a-social-enterprise/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 04:40:24 +0000</pubDate>
		<dc:creator>LaSandra Brill</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[scrm]]></category>
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		<description><![CDATA[That was the theme of the Salesforce Cloudverse event last week in San Francisco. There were over 20,000 in attendance [...]]]></description>
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