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	<title>Cisco Blog &#187; Social CRM</title>
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		<title>Connecting the Customer Experience Through Social #CiscoListens</title>
		<link>http://blogs.cisco.com/socialmedia/connecting-the-customer-experience-through-social-ciscolistens/</link>
		<comments>http://blogs.cisco.com/socialmedia/connecting-the-customer-experience-through-social-ciscolistens/#comments</comments>
		<pubDate>Mon, 28 Jan 2013 14:50:59 +0000</pubDate>
		<dc:creator>Charlie Treadwell</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[click-to-chat]]></category>
		<category><![CDATA[lead generation]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[marketingcloud]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[salesforce]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[social listening]]></category>
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		<guid isPermaLink="false">http://blogs.cisco.com/?p=98977</guid>
		<description><![CDATA[Integrating Social Media Channels into Existing CRM Systems and Processes The year is 2024, and you just walked into a [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>A Social Opportunity is Knocking #CiscoListens</title>
		<link>http://blogs.cisco.com/socialmedia/a-social-opportunity-is-knocking-ciscolistens/</link>
		<comments>http://blogs.cisco.com/socialmedia/a-social-opportunity-is-knocking-ciscolistens/#comments</comments>
		<pubDate>Wed, 19 Dec 2012 14:00:41 +0000</pubDate>
		<dc:creator>Charlie Treadwell</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[salesforce]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[social listening]]></category>
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		<guid isPermaLink="false">http://blogs.cisco.com/?p=95972</guid>
		<description><![CDATA[A social opportunity was knocking but it was hard to hear, buried under thick layers of social noise and harder [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Are You Ready to Become a Social Enterprise?</title>
		<link>http://blogs.cisco.com/socialmedia/are-you-ready-to-become-a-social-enterprise/</link>
		<comments>http://blogs.cisco.com/socialmedia/are-you-ready-to-become-a-social-enterprise/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 04:40:24 +0000</pubDate>
		<dc:creator>LaSandra Brill</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[social listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=64272</guid>
		<description><![CDATA[That was the theme of the Salesforce Cloudverse event last week in San Francisco. There were over 20,000 in attendance [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>8 Fab Topics in 8 Hours: “Social Enterprise” Day 1 Agenda #SMWSF #SMWCisco</title>
		<link>http://blogs.cisco.com/socialmedia/8-fab-topics-in-8-hours-%e2%80%9csocial-enterprise%e2%80%9d-day-1-agenda-smwsf-smwcisco/</link>
		<comments>http://blogs.cisco.com/socialmedia/8-fab-topics-in-8-hours-%e2%80%9csocial-enterprise%e2%80%9d-day-1-agenda-smwsf-smwcisco/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 14:30:44 +0000</pubDate>
		<dc:creator>Petra Neiger</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[B2B]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[cxo]]></category>
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		<category><![CDATA[Executives]]></category>
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		<category><![CDATA[jeremiah owyang]]></category>
		<category><![CDATA[JIVE]]></category>
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		<category><![CDATA[Listening]]></category>
		<category><![CDATA[michael brito]]></category>
		<category><![CDATA[radian6]]></category>
		<category><![CDATA[salesforce]]></category>
		<category><![CDATA[slideshare]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Media Week]]></category>
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		<guid isPermaLink="false">http://blogs.cisco.com/?p=59399</guid>
		<description><![CDATA[Cupid has worked his magic and helped us bring together some awesome speakers for our February 14th Social Enterprise Day at Social [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Enterprise 2.0 &#8212; A Social Enterprise on Cloud Becomes Emergent Reality</title>
		<link>http://blogs.cisco.com/socialmedia/social-enterprise-on-cloud-becomes-emergent-reality/</link>
		<comments>http://blogs.cisco.com/socialmedia/social-enterprise-on-cloud-becomes-emergent-reality/#comments</comments>
		<pubDate>Sun, 11 Sep 2011 02:00:16 +0000</pubDate>
		<dc:creator>Sushant Sahani</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[Cloud CRM]]></category>
		<category><![CDATA[Dreamforce 2011]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Enterprise Social Media]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Enterprise]]></category>
		<category><![CDATA[Social Profile]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=42070</guid>
		<description><![CDATA[In 2006, Professor Andrew McAfee coined the term &#8216;Enterprise 2.0&#8242; and he described it as “the use of emergent social [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Evolving into a Social Business</title>
		<link>http://blogs.cisco.com/socialmedia/evolving-into-social-business/</link>
		<comments>http://blogs.cisco.com/socialmedia/evolving-into-social-business/#comments</comments>
		<pubDate>Tue, 01 Mar 2011 00:59:37 +0000</pubDate>
		<dc:creator>Sushant Sahani</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=21658</guid>
		<description><![CDATA[“Social Business” seems to be the next logical evolution within an enterprise that has already started adopting social media practices [...]]]></description>
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		<slash:comments>2</slash:comments>
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