Capturing the Hearts and Minds of the Empowered Consumer

As consumers, we’ve largely benefited from the prevalence of broadband and the digitization of content. In today’s era of the empowered consumer, we wield a lot of influence over technology trends and adoption. The power has largely shifted to our …Read more.

Posted by Johanna Fry on June 18, 2009 at 01:47PM

Social Networking and Customer Care

I’ve lived in several places and my family is very distributed, so I’m an early adopter when it comes to using the Internet to communicate with my “social network.”  My daughter’s first steps, first words, first potty training success are …Read more.

Posted by Tod Famous on March 11, 2009 at 09:08AM

The Human Network in Black Card Circle

The human network is a powerful concept and it’s hard not to come across examples of its effect in action. The social networking site BlackCardCircle.com (currently in private beta) is one such example. I first learned about Black Card Circle …Read more.

Posted by Johanna Fry on February 05, 2009 at 11:28AM