I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.
Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.
Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!