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Cisco UCS Mini Customer Success Stories

When we launched UCS Mini, it pushed us into new territory with an exciting offering that bundles servers, storage and networking into a single solution — much like the traditional UCS — but in a smaller form factor and lowered the cost of entry to a UCS solution. It allows customers of any size (SMB, ROBO, and distributed enterprises) to take advantage of UCS.

Building off of infoTECH Spotlight and Best of InterOp Finalist awards, I wanted to catch you up on some recently posted customer’s success stories for UCS Mini. Most interesting is that they are five very different business from the Australia, Belgium, Mexico, and the United States.

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Small Business – Make it Big with Positive Customer Experience

Last week, I had an opportunity to attend an event for small and medium-sized businesses. It was an amazing experience. The business leaders there shared a passion for their solutions and a desire to take their companies to the next level and “make it big”. In a technology-enabled world, the features and functionalities of a product or service typically do not provide a sustainable competitive advantage. It’s certainly possible to grow a company if planned well. So why do only a few small businesses succeed in “making it big”?  What differentiates companies and how do certain small companies become large enterprises?

The answer lies in understanding the end-customer behavior of such businesses. Typically, small companies expand based on their initial customers, who become their “brand ambassadors”. This is especially true with social media. Typical buying behavior no longer depends only on a supplier’s marketing activity. It’s largely driven by word-of-mouth from happy or unhappy customers.

Total Customer Experience                                                                  

Customers engage your business at multiple touchpoints – far more than ever before. And in the end, the total customer experiences across those touchpoints makes them happy or unhappy (Figure 1).

Figure 1 – Connecting the customer journey

Figure 1 – Connecting the customer journey

The “Total Customer Experience” for a particular customer becomes Read More »

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Mobility Express Bundle: A Fast & Simple Wi-Fi Solution for Small and Mid-sized Deployments

smb mobility expressCisco is making the new 802.11ac standard appealing to everyone. Cisco Mobility Express Bundle is a simple, affordable solution. It is designed for small to medium sized deployments, leveraging Cisco’s enterprise class Wi-Fi.

Cisco Mobility Express Bundle introduces a simple, easy-to-use user interface with fast over-the-air provisioning in a few minutes. Small and medium businesses get access to Cisco’s industry-leading 802.11ac portfolio without the premium price. Read More »

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New US Patent formally granted for Unique functionality in Cisco SMB Switches

Deploying a Voice over IP network can be daunting given all the technologies required to deliver consistently high voice quality. This becomes especially troublesome as the network grows and more network infrastructure and endpoints are added. Cisco has found a unique solution to this problem and has formally been granted a patent for these technologies by the US Patent Office. The patent (US Pat: 8867405) has been granted for technologies enabling a zero-touch, network-wide, voice deployment. And the best part? This is supported today on the Cisco SMB 500, 300, and 200 Series Switches.

The Cisco solution incorporates a combination of VSDP (Voice Services Discovery Protocol), CDP, LLDP-MED, Auto Smartports, and mDNS. This unique solution addresses the auto-configuration of the network of switches as well as the auto-configuration of the Voice endpoints, AP’s, UC, and desktops/servers. Endpoints are automatically discovered and instructed which QoS and Voice VLAN parameters to use, and the switch ports are dynamically configured. The entire network converges on (and automatically adjusts to) the parameters needed to deliver high quality voice.

What makes this solution especially unique is that one can literally take a new switch as it arrives from the factory, plug in the IP phones and other endpoints, and have a functioning network without any configuration.

“Cisco has raised the bar for this product category

– Kevin Tolly, Founder, The Tolly Group

For a more detailed description of the capabilities, a document has been posted on Cisco’s Support Forum.

A demo showing how this capability compares to competitive products in the market:

Another demo showing the ease of deployment with the Auto capability in action:


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Cisco Small Business Named a Top 100 Champion in the 2014 Small Business Influencer Awards


We are so excited that for the second year in a row, Cisco Small Business has been chosen as a Top 100 Small Business Influencer.


Ved Sharma, Dir/GM, Cisco SMB Services states, “I could not be prouder of our teams whose combined efforts continue to make Cisco Small Business products and services an industry-leading preference for our customers. Our focus on reaching the Small Business community via Facebook, Twitter and other social media avenues helps us to engage with and communicate to small and mid-sized companies. ”

The Small Business Influencer Awards are presented to those who are influential to small businesses in North America, through the products, services, knowledge, information or support they provide to the small business market.

The Champions are selected by a panel of judges steeped in the small business market, based on the following criteria;

  • advocating on behalf of small businesses,
  • providing products or services that address the unique challenges faced by small businesses,
  • revolutionizing how small businesses do business or how they solve business challenges,
  • helping small businesses grow,
  • or otherwise impacting small businesses in a significant way.

Says Anita Campbell, CEO of Small Business Trends and one of the co-founders of the Awards, “Influencers are those who play crucial roles in the small business ecosystem, but who often are in the background. The Top 100 Champions have distinguished themselves in some way. Check out the Cisco Award. The Small Business Influencer Awards enable the small business community to nominate and show their support for those that influence and support them.

Read more about the Cisco Small Business portfolio:

Read more about Cisco Small Business Services

Read and participate in the  Cisco Small Business blog

Thank you everyone for helping make us a Top 100 Small Business Influencer!



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