I’m pleased to announce that customer collaboration solutions are becoming available in the cloud with the Cisco Hosted Collaboration Solution for Contact Center (HCS) in early 2012. These solutions are optimized for companies with 500-1,000 agents, with emphasis on scalability, simplicity,flexibility, and speed.
Scalability allows the technology to be deployed to a wide range of customers. Thus, powerful customer collaboration solutions can scale based on the specific size and makeup of the customer. Gone are the days of one-size-fits-all contact center solutions; now if you’re a small to medium-sized business you can cater to your customers’ needs and concerns with the same tools as a large one, and at vastly accelerated speed.
Midsize businesses often do not have the resources to deal with complex IT systems, which is why simplicity is paramount. With the simplified management of a cloud-based contact center solution, SMB’s IT departments can focus their time on more urgent matters.
With five years of Cisco TelePresence successfully under foot, I’m eagerly looking to the future of the technology. And where does this future lie? Well, I’m not a fortune-teller, but I’ll make a prophecy: The future of telepresence is, in part, in the cloud.
To date, telepresence has made its name largely as an enterprise technology. Its traditional infrastructure requires IT know-how and onsite maintenance capabilities. On the contrary, hosted telepresence requires no special technical expertise, nor does it demand a large equipment investment. Affordability, ease of deployment, and automation make a hosted telepresence service a highly feasible collaboration technology for smaller businesses.
W. Kenneth Yancey, Jr., CEO Ken Yancey is responsible for developing SCORE’s business plan and vision as well as coordinating national program efforts and all the association’s management operations. He also directs the efforts of the headquarters staff to serve and support the 370 chapters across the country. Prior to joining SCORE in 1993, Ken was Executive Director at the National Business Association. A graduate of Texas A&M University (BBA/Finance), Ken is a recipient of the USA Freedom Corp Award of Excellence, the ASAE Summit Award, and the BSA Goose Creek District Award of Merit.
These days, with technology playing a larger role in small business success, it is important for small business owners to identify cyber security issues and protect themselves from attack. And that’s exactly what SCORE can do through its free mentoring and resources from in the world of cyber security.
Marc Ayers, Senior Manager of Product Marketing, discusses how Cisco designs and builds unified communications solutions for mid-sized businesses so they provide a lower total cost of ownership and investment protection.
Leading into upcoming developments about communications for mid-size businesses, we are conducting a series of interviews with members of our product teams so get their insights into unified communications from a mid-size business and Cisco perspective.
Cisco has long been known for providing industry-leading unified communications solutions to large companies. In early 2011, Cisco right-sized that unified communications enterprise offering for small and mid-sized businesses. Watch this video interview with Mark Bissell, Director of IP Communications Product Management, to understand Cisco’s strategy and how mid-sized businesses benefit.