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10 Smart New Ways to Keep Your Network Up and Running: Final Thoughts from Cisco Live

After several days of attending Cisco Live, I’m excited about what I’ve seen and heard. Not just from my Cisco colleagues but from customers who are transforming their businesses by using their networks in new and previously unimaginable ways. Today’s business call to action, “Disrupt or be disrupted,” couldn’t be more true.

In my blog before Cisco Live, I described how we decided to combine our two most popular enterprise support services to create one powerful and flexible service. Converging SMARTnet with Smart Net Total Care under the name of Smart Net Total Care allows you to choose the basic network support capabilities traditionally found in SMARTnet, as well as reach higher to access the proactive smart service features of Smart Net Total Care. In doing so, you can optimize the full lifecycle of all your Cisco equipment. This consolidation creates more flexibility and more value for you when it comes to selecting a single solution that supports all your company’s Cisco network devices. Learn more here:

 

In my last blog, I also shared with you five of the most popular user applications of Smart Net Total Care based on customer feedback.  Now, I’m sharing the final five applications to complete the ten smart ways to keep your network up and running smoothly and reliably – and to protect it from unnecessary risk.  As a reminder, I’ve included the first five. Skip to number 6 if you’re already familiar with them.

1. Simplify Contract Management

Many customers use the contract management features of SNTC to simplify how they manage their Cisco service contracts. It provides a consolidated view of all the Cisco devices in the network and their support contracts.  This visibility can help dramatically reduce the number of contracts and result in less administrative overhead, faster renewals and timely product refresh. If you’re not familiar with how to take advantage of this functionality, take a few minutes to check out this video. It demonstrates how you can plan for service coverage renewal and save hours and even days managing your contracts in the future.

2. Save Installed Base Management Time

Time is your most valuable resource … yet you never have enough. Freeing up time from routine network maintenance tasks helps you focus on more strategic IT assignments. SNTC lets you eliminate steps – and accelerate others – in your IB management process. Learn how you can get more out of your day with time saving tips found in this videoRead More »

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10 Smart New Ways to Keep Your Network Up and Running: A Preview of What to See at Cisco Live

CiscoLive! is next week. With more than 23,000 people ciscolivelogo_245x100expected to attend, there’s no event more popular with IT professionals who pride themselves on their networking expertise. As I prepare to travel to San Diego for the occasion, I wanted to share my perspective on how IT organizations can better operate and protect the networks that are the digital backbones of their companies.

Chances are you’re already realizing numerous benefits using either Cisco SMARTnet or Smart Net Total Care (SNTC) Services. We know, because we regularly poll Cisco enterprise customers on how they’re succeeding with each service. We also know that most of us like to have our cake and eat it, too. That’s one reason why we have decided to combine these two services into one powerful and flexible service under the Smart Net Total Care name. 

The move to Smart Net Total Care creates more flexibility and more value for you when it comes to supporting your company’s network.  “Flexibility” means you can choose to only to use the basic features of the combined solution or take full advantage of SNTC’s extended feature set.  Put simply, you can choose only the basic support capabilities traditionally found in SMARTnet or reach higher to access the added value of proactive smart service features in Smart Net Total Care to optimize the full lifecycle of all your Cisco equipment. You can also choose a Do-It-Yourself (DIY) deployment or, if you want a fast boost up the learning curve, we will make available assisted deployment options from Cisco. Flexibility means you choose the approach that is best for you.  Read More »

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Cisco Partner Weekly Rewind – October 24, 2014

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Great updates this week on the Cisco Partner Ecosystem. To kick off things off, Debbie Gililland talked about Partner Ecosystem marketing in general. Bruce Klein followed that up on Wednesday with his update on the Cisco Partner Ecosystem.

Bruce announced the Cisco Partner Ecosystem back in March at our annual Partner Summit event. In his blog post this week he brings you up-to-date on the growth of the Cisco Partner Ecosystem since it was announced. He also provides some insight on where Cisco will focus for the remainder of the fiscal year in order to make the Cisco Partner Ecosystem even more successful.

Check out both blog posts for some great information and learn about the Cisco Solution Partner Program as well! Let us know what you think.

Internet of Things (IoT) Specialization

The Internet of Things (IoT) is changing everything. Get the sales and technical training you need to be successful with the new Cisco IoT Specialization.  IT resale partners: develop a better understanding of operational technology (OT) practices. OT partners: gain the expertise you need for industry-leading IT installations.

Save Money with SMARTnet

Want to show customers how much money they can save with SMARTnet? It’s easy with the new SMARTnet ROI calculator. Enter your customer’s numbers and show how the benefits they expect from SMARTnet translate into actual cost savings.   Read More »

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Presidio Voice Engineer Saves the Day as Fire Rages, Showing the ‘Human Element’ Behind the Customer Relationship

I like those heroes who say they aren’t heroes. You know who I’m talking about?

Neil Armstrong is a good example. With his passing, there’s been a renewed conversation about the first man on the Moon. I listened to pundits talk about that day in 1969. I also did some sleuthing on my own—truth is Mr. Armstrong didn’t see himself as a hero. He said he was only doing his part.

I can say the same about Renee Lyon, a voice engineer working toward her CCIE at Cisco Gold Partner Presidio.

When I caught up with her, she didn’t quite get why I wanted to talk with her. She said she was only doing her part.

Don’t get me wrong. I’m not holding Renee up to space exploration or solving world hunger. What I can say is that when help was needed in a crisis, she didn’t hesitate. In my mind, that’s a true hero—famous or not.

What’d she do? She helped a whole lot of people who were trying to reach 911 emergency phone operators as a firestorm raced across the tiny Texas community of Bastrop County. Read More »

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A telecommunications company and a University walk into a bar…..

What do a telecommunications company and a University have in common? Well, at first glance, not a heck of a lot — unless you consider their network requirements.   After talking to a telecommunications company and a University I found out they both wanted:

  • To know the exact status of all networking devices…within minutes.
  • A simplified service contract structure for said devices
  • To better predict, and budget for, support and upgrades of devices
  • Reduced network risk, simplified operations, and increased employee productivity.

Are these objectives your company is trying to achieve, too? Let’s explore how Alestra, a Mexican service provider, and  George Mason University, a U.S. institution of higher education,  have achieved these results, and more, with Cisco Smart Net Total Care.

Never heard of Cisco Smart Net Total Care? I included a brief description at the end of this blog.

Read More »

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