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Presidio Voice Engineer Saves the Day as Fire Rages, Showing the ‘Human Element’ Behind the Customer Relationship

September 5, 2012 at 10:19 am PST

I like those heroes who say they aren’t heroes. You know who I’m talking about?

Neil Armstrong is a good example. With his passing, there’s been a renewed conversation about the first man on the Moon. I listened to pundits talk about that day in 1969. I also did some sleuthing on my own—truth is Mr. Armstrong didn’t see himself as a hero. He said he was only doing his part.

I can say the same about Renee Lyon, a voice engineer working toward her CCIE at Cisco Gold Partner Presidio.

When I caught up with her, she didn’t quite get why I wanted to talk with her. She said she was only doing her part.

Don’t get me wrong. I’m not holding Renee up to space exploration or solving world hunger. What I can say is that when help was needed in a crisis, she didn’t hesitate. In my mind, that’s a true hero—famous or not.

What’d she do? She helped a whole lot of people who were trying to reach 911 emergency phone operators as a firestorm raced across the tiny Texas community of Bastrop County. Read More »

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A telecommunications company and a University walk into a bar…..

July 23, 2012 at 9:10 am PST

What do a telecommunications company and a University have in common? Well, at first glance, not a heck of a lot — unless you consider their network requirements.   After talking to a telecommunications company and a University I found out they both wanted:

  • To know the exact status of all networking devices…within minutes.
  • A simplified service contract structure for said devices
  • To better predict, and budget for, support and upgrades of devices
  • Reduced network risk, simplified operations, and increased employee productivity.

Are these objectives your company is trying to achieve, too? Let’s explore how Alestra, a Mexican service provider, and  George Mason University, a U.S. institution of higher education,  have achieved these results, and more, with Cisco Smart Net Total Care.

Never heard of Cisco Smart Net Total Care? I included a brief description at the end of this blog.

Read More »

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Network Got You Down? A Support Contract Can Help

April 26, 2012 at 8:00 am PST

The right service plan can maximize network uptime and minimize lost revenues

New products and technologies, increasing mobility among employees, the need for round-the-clock access to company data and resources—these are just some of the factors driving small businesses’s growing dependence on their networks. This makes network downtime costly for any small business. According to Infonetics Research, unplanned network downtime costs companies an average of 3.6 percent revenue per year. And that doesn’t include the incalculable cost of damage to your business’s reputation caused by the downtime.

To minimize network downtime and ensure your network is available for employees to connect, collaborate, and communicate with customers and partners as well as each other, you may want to consider a support contract. A service plan will not only help protect your company’s technology investment, but it can also help save lost revenue and customers. Read More »

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What’s New? Partner Update Newscast Recaps Top Cisco Headlines, in Less Than 5 Minutes

November 30, 2011 at 1:55 pm PST

It’s time for another Partner Update newscast. This week, Andrew’s feeling a bit hungry and tries unsuccessfully to eat an air sandwich. The concept of an air sandwich is explained in detail during a live Virtual Partner Velocity broadcast with speaker, strategist, and New How author Nilofer Merchant. While the air sandwich may be low in fat and calories, it’s also lacking in taste. In the business world, an air sandwich can mean a company lacks innovation. Grab a real sandwich and tune into this episode of Partner Update to learn how to get rid of air sandwiches.

This newcast’s highlights also include: WebEx and Jabber news from the Collaboration Summit, incentives for partners, SMARTnet service deals, CRN’s Top 100 stars of the IT industry, how to enter our new contest, ways Cisco is helping partners with marketing, a recap of our Twitter chat with Cisco’s VP of Global Partner Marketing, a new free social media ebook for partners, and more.

Keep reading for additional information on the news we covered, links, and time stamps so you can forward ahead to the items that interest you.

Read More »

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Free Your Customers from Network Tyranny with the Right Network

Error messages. Network outages. Photocopiers that spew toner in your face. These are the things that a bad day at work are made of.

But what happens when one employee has had enough and channels his inner William Wallace? Find out if he frees his fellow co-workers from the tyranny of a network gone bad. Will he enable his team to experience the freedom and enhanced business productivity that a robust network can provide? Read More »

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