With the pressure to innovate faster, the onslaught of rapid urbanization, and heightened citizen expectations, government organizations and leaders are looking to the Internet of Everything.
Of the many technology trends that enable the Internet of Everything, big data and analytics warrant special consideration. The astonishing amount of data traversing today’s networks is growing exponentially each day. A recent IDC research report highlights that from now until 2020, the digital universe will double every two years.
This growth in data represents a remarkable opportunity for global public sector organizations, particularly for government leaders. The automated collection of data – from devices, sensors, and physical objects – and use of the resulting information is providing unprecedented visibility and decision-making capabilities. This is paving the way for faster incident response, safer communities, better operational efficiency, secure access to anytime, anywhere services, and an overall heightened citizen experience.
As large populations shift to urban areas, cities are under tremendous pressure to compete economically and grow sustainably. In the era of digital disruption, citizens are also expecting more from their engagements with local, regional, and national government organizations and leaders. In response to these pressing challenges, communities around the world are going digital and creating new, intelligent connections with the Internet of Everything (IoE).
Imagine what a city could and should look like in several years. What do you see?
What will be top of mind for citizens?
How will citizens be accessing information and engaging with city agencies?
What tools will be needed in this future of cities?
Well, look no further because the city of the future is here today. Insight related to those questions, and many more, is provided by Cisco’s Wim Elfrink in Huffington Post, as he explores innovative concepts for urban sustainability and new possibilities for an improved citizen experience, as well as how the Internet of Everything (IoE) can help enrich people’s lives. Read the full article via Huffington Post, published today.
IoE, the Smart+Connected Communities Framework, and the Impact on the Public Sector
Throughout the New Cities Summit, as well as throughout our #SmartConnectedCity blog series, we took a look at how IoE and technology are helping to re-define cities by providing a framework for city and local government leaders to improve agency agility and performance, to increase operational efficiency and reduce costs, and to enhance on-demand citizen services. Below, for additional insight, Anil Menon and Wim Elfrink elaborate on this topic from New Cities Summit last week, as well as kick off a discussion about the subsequent impact on the public sector, which includes expanding access to education and healthcare.
To see more actual examples showing the impact of technology and IoE on cities and the public sector, click on the image below. Read More »
Following last week’s New Cities Summit, I have renewed interest in some of the technologies being implemented to improve citizen services. For example, as a citizen of the Dallas metroplex, I was intrigued by many of the solutions and applications the City of Dallas has put into place on its quest to become a smart and connected city.
With so many cities being pressured with the need to spend less yet meet growing citizen needs, we are seeing a growing interest in solutions such as the Remote Expert Smart Solution for Government Services (REGS). Many of us don’t have frequent need to engage with a city expert or professional, but when I have, the experience has been less than stellar. Too often, citizens end up in lines, waiting, having to take off work and in the worst case scenario – leaving without the information we needed.
Let’s say my grandfather needed to renew his driver’s license. With the REGS solution, the city could place a REGS units (or POD) inside a local commercial complex, within the public library or even the local bank. My grandfather wouldn’t have to go all the way to the Department of Motor Vehicles. He could simply go to the local POD location, enter the POD, be greeted and start a virtual face-to-face consultation immediately with an expert who would walk him through the process. The expert and my grandfather could see one another and the expert could share a browser or document and even print off any forms my grandfather needs before he leaves.
As Cecile Willems wrote yesterday, citizen engagement is critical to making our cities better. With solutions that make services easier to access, easier to use, and more effective for both the citizen and the city, we may just see that an engaged citizen is a happy citizen.
Is your city taking steps to improve citizen services? (check out what they are doing with REGS in Brisbane, Australia, by the way)
Interested in learning more about Smart+Connected Solutions such as REGS?
To learn more about what cities are doing to create new possibilities for improved citizen engagement and a better citizen experience, register for the entire #SmartConnectedCity blog series, or visit Cisco’s Smart+Connected Communities page and Government page on Cisco.com.
One of the key themes that emerged this year from local government leaders at the New Cities Summit is that citizen engagement is a critical component to make our cities better. This theme was reiterated over and over throughout the sessions to really underscore its importance: more effective citizen engagement leads to better outcomes for cities and communities.
Customer Experience in the 21st Century and IoE
Technology is enabling a changing customer engagement model across the city landscape. There are now new options to get information and to create engagement. To engage citizens effectively and to improve the citizen experience, local government leaders and cities have to provide a compelling user experience and relevant information and services anytime, anywhere.
This brings in the concept of the Internet of Everything (IoE). IoE is the catalyst that can transform the citizen services of yesterday into interactive, citizen engagement for today. It’s a platform to connect the previously unconnected thereby creating smarter, more connected, more efficient government agencies and cities that deliver better, faster, real-time services through improved citizen engagement.