It’s happened to you many times – you’re in a store desperately trying to find a clerk to give you more information about a product you intend to purchase. But no such luck. Cisco is changing that with its Remote Expert Smart Solution for Retail.
A recent article recapping a keynote at last week’s Enterprise Connect with Cisco’s Robert Lloyd, highlighted how Cisco wants to make the customer experience not only easier, but more enjoyable. What’s the overarching goal? Making sure the customer has a highly-personalized experience and is equipped with information to make their final purchase decision.
Once retailers get that prospect into a store they can’t afford to risk losing sales from customers left unsatisfied with the service they receive. Cisco’s Remote Expert Smart Solution for Retail enables retailers to provide customers with consistent, fulfilling and positive shopping experiences. Using real-time, life-like video from screens positioned throughout stores, experts, can connect via video to share documents, videos, websites and any other content helpful to customers. This access to experts can reassure them about quality, functionality and how it might fit individual customer needs.
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Tags: Cisco, enterprise connect, remote expert, retail, Smart Solution, TelePresence
Desktop Virtualization the Cisco Way
Now that 2013 is officially here – it must be time for the next wave of innovations for the Cisco VXI Smart Solution. The first of these enhancements is Jabber for virtual environments, which we are announcing today.
In 2012 we saw the 1000th customer deploy VXI to meet their desktop virtualization and VDI needs. You can read Phil Sherburne’s blog for a look back on 2012. Granted, these VXI deployments are not all 30,000 seat environments -- they cover a complete spectrum of implementation scale, from small pilots to large production environments with tens of thousands of seats.
We recognized an interesting trend in 2012. Many IT departments were expanding on their initial deployments by simply adding UCS blades to scale the installed pilot VXI infrastructure – one of the great benefits of having a VDI architecture that scales seamlessly from zero to 5000 virtual desktops in just 30 minutes.
It’s rare for an IT department to roll out an enterprise-wide desktop virtualization deployment from day one. There are technology and operational lessons that are often best learned though a pilot production deployment numbering hundreds, rather than thousands of seats. With Cisco VXI we are assisting IT organizations with the initial pilots through attractive bundles that are targeted at pilot deployments, pre-production pilot service offers and the like.
However, once the pilot is successfully deployed, IT needs to consider how best to expand the deployment on three dimensions:
- Efficiently scaling the number of virtual desktops
- Supporting additional work profiles and use cases and
- Operationalizing the provisioning and administration of large deployments.
The VXI roadmap is well aligned with helping customers expand and scale their desktop virtualization deployments across all three dimensions.
Phase 1 of the roadmap has been focused on providing the most scalable, efficient and simplified infrastructure for desktop and application virtualization. Together with partners, including Citrix and VMware, we continue to expand on the capabilities of VXI in this area with greater virtual desktop densities, storage optimization, network and security enhancements -- and the like.
In phase 2 of the roadmap we have been focused on expanding the use case support by enabling greater levels of mobility, broader device support and just as importantly greater support of integrated collaboration and voice/video services in a virtual desktop and application environment.
In the 3rd phase we will focus on helping enterprises and service providers enhance the operational efficiencies of large deployments through private, public and hybrid cloud workspace models.
Today’s “Jabber for virtual environments” announcement is squarely focused on enabling support for a broader set of use cases, by evolving our virtual workspace architecture. This important enhancement is part of a strategy for better enabling collaboration services on any device running a virtual desktop. This capability is enabled by software, called the Virtualization Experience Media Engine (VXME) that will initially run on Cisco’s thin clients followed by Windows thin clients and Windows PCs.
To learn more watch the webcast or take part in the conversation here
Also if you are going to be at Cisco Live in London at the end of the month - don’t miss out on seeing the VXI technologies in action at the World of Solutions Data Center and Unified Workspace booths.
And finally, be on the look out for additional VXI developments as we progress through the rest of 2013.
Tags: Cisco VXI, desktop virtualization, jabber, Smart Solution, unified workspace, vdi, virtualization, vxi
I’m relatively new to Cisco, and only 7 months with the Mobility Solutions team. That means I get a lot of great “firsts” to experience, and those terrific “ah ha” moments that sear through my brain as I learn something new each day. And one of those “firsts” is CiscoLive! I’ve been intimately involved in making it all come together for our Mobility Solutions team. So I know what to expect at CiscoLive!, and yet, I really don’t know what to expect.
With our planning and preparation for these five days in San Diego, I’ve had the opportunity to work with a lot of great people and expand my network here within Cisco. The big “ah ha” through this process has been the discovery of Cisco’s pervasive and unequivocal customer-focused culture. It hasn’t mattered who I’ve work with, the overarching end goal for all of us is providing the right solutions to our customers, and making every customer feel as though they are Cisco’s only customer . It also helps that our mobility solutions are the broadest and deepest in the industry, as well as the most innovative. We like to say we are going “Beyond BYOD” – a complete solution that delivers one policy, one network and one management and ensures the best, most optimal user experience. Yes, it’s a marketing message, but it’s the truth.
We are going to prove that to you this coming week in San Diego. You’ll be seeing, learning and talking a lot about our how our mobility solutions really do go Beyond BYOD. A quick run-down by the numbers will give you a preview of how we will show you: 11 Mobility business-focused presentations, including a customer panel discussion on their Cisco BYOD implementations and experiences; 16 technical sessions covering everything from RF Fundamentals to Branch office WLAN design; and 2 all-day TechTorial seminars. You’ll also need to carve out some time to visit our booth (#850), because we’ve got product demonstrations that show how easy it is to set user and device policies using Cisco ISE, Cisco’s CleanAir and Client Link in action on our Aironet Access Point 3600 (in addition to some new features), and our Prime Infrastructure management solution. I’m purposely vague about the demonstrations because we all want you in the booth to see them for yourselves. A couple of videos here and here will give you a preview.
We will also have a few things that will tease your brain and give you some laughs too. We’ll have a caricature artist available for a few hours on Monday, Tuesday and Wednesday to draw your portrait, digitally of course, showing you in your “ultimate wireless experience”. And, we on the mobility team are never without giving you some sort of challenge! If you want to study-up in advance, you’ll find the answers to our challenge questions (which will be available at the booth), when you watch “Fundamentals of Spatial Streams”. With only 7 minutes of great information, it’s far less than you’d spend waiting in an Apple Store to buy an iPad. Yes, get the questions right and you’ll have a chance to win one on Tuesday, Wednesday or Thursday. And of course, there are great expo floor receptions planned on Monday and Tuesday, and Cisco’s customer appreciation event on Wednesday evening in addition to other opportunities to have fun.
Lastly, we have three meeting rooms with some private product previews. You should check with your sales rep to find out more and book an appointment, or three.
Even though it’s my first CiscoLive!, I do recommend wearing comfortable shoes that help you get from one technical session to another, or to a customer panel discussion, or to our booth to see our latest product demonstrations and talk with our wireless experts. So whether this is your first CiscoLive! or not, you’ll have plenty of “ah-ha” moments throughout the week! I know I will! See you in San Diego.
Tags: access point, byod, Cisco WLAN, ciscolive, mobility, multiple devices, Smart Solution