We’ve all been there, seen it, and even done it ourselves. We’re talking or texting on our phones while walking around the isles of our favorite store. Half the time people are in a venue they’re more fixated on what’s happening on their phone than what’s around them. What about those brick and mortars around us? How can they get our attention when our noses are in our devices?
The way people use their devices may never change, but the way in which businesses interact with their mobile phone loving customers can. Cisco’s Customer Mobile Experiences (CMX) solution provides businesses with the technology to leverage the mobile trend to their advantage by serving smartphone carrying visitors, guests, passengers, shoppers and students location-based services to get their attention.
Among these tools is a valuable set of API that can unlock location-based services, such as indoor navigation and push notifications to create a more personalized mobile experience. Read More »
Tags: App, application, business, cmx, connect, connected mobile experiences, customer, Detect, device, mobile, mobility, network, notification, personalize, phone, service, services, Smart phone, solution, st. olav, technology, topcoder, wayfinding, wi-fi, wifi, wireless, wlan
Editor’s Note: This is a guest post by Joe Rogers, Associate Director of Network Engineering for the University of South Florida (USF). Hear Joe speak about his experiences with next-generation wireless in high density environments on next Tuesday’s webinar: “Migrating Enterprise Networks to 802.11ac” at 10am PST (Dec 17) (Register here)
Joe Rogers is the Associate Director of Network Engineering for the University of South Florida. He is a graduate of USF’s Computer Science and Engineering program and has worked as a network engineer at USF for the past 20 years. He is currently responsible for all aspects of USF’s network which provides connectivity to over 100k devices across three campuses. He’s held a CCIE routing and switching certification since 1999. When not working, he’s an avid mountain biker (if you can call it “mountain” biking when you live in Florida).
Universities face some of the most complex design challenges in wireless networking. Our user population is highly mobile, bandwidth-hungry, and often simultaneously using at least two wireless devices in rooms with hundreds of their classmates. The wireless network isn’t simply a convenience to them. It’s critical to their educational success as many of the students are taking tests or working on assignments across the network.
At the University of South Florida, we support over 20,000 concurrent wireless users on our network of over 4,000 access points. We have more than 90,000 unique devices registered this semester. Our biggest challenge is designing the wireless network for the device densities in our large classrooms and popular study areas. In these locations, we often have a thousand devices in a few hundred square feet of space.
We heavily rely on band select to place as many devices as possible on 5Ghz where more channels are available. Unfortunately many devices such as older tablets and smart phones simply don’t have an 802.11a/n radio. So we must carefully RF engineer the environment with smaller cells to provide the necessary coverage density. Read More »
Tags: 5Ghz, 802.11, 802.11ac, band select, bandwidth, Cisco, college, guest blog, high density, higher education, migrating, network, network engineer, next-generation wireless, rf, Smart phone, student, tablet, university, user population, webinar, wireless
When was the last time you looked at your mobile device? Minutes ago? Seconds ago? We can’t seem to live without them, and in the consumer space, new mobile services are popping up it seems faster than your Twitter feed can handle. Below are mobile consumer services trends from the latest VNI Service Adoption Forecast (2012 – 2017) – you can see Mobile SMS, Mobile Commerce, Mobile Video, and Mobile Social Networking are on the rise, as is the number of devices per consumer.
Many organizations are looking for ways to leverage this upward trend in mobility and innovative mobile services for business benefit – whether it be for increasing customer satisfaction and communicating how the general population wants to receive communication, or offering Wi-Fi so users are able to consume the mobile services they want.
Cisco has made a big investment in mobile location-based services (LBS) over the past year with the introduction of the Connected Mobile Experiences (CMX) solution. CMX enables mobile users to adopt new innovative mobile services with an added benefit of relevance. Businesses can conduct mobile commerce, send texts, extend mobile video, or integrate mobile services with social media now based on the user’s location. Read More »
Tags: application, architectural approach, consumer, customer satisfaction, devices, ecommerce, innovation, innovative, lbs, line-of-business, location, location based services, location-based, mobile, mobile device, mobile LBS, mobile service, mobility, network, onboarding, Smart phone, social networking, trend, user experience, video, vni, wi-fi, wifi, wireless
In March, I make an annual journey from Dallas to Orlando – not to visit that famous mouse or take a Spring break. No, I am there with thousands of IT, telecom, and networking professionals who have descended upon Orlando to attend Enterprise Connect, the leading conference and expo on enterprise communications and collaboration.
This year, both Jimmy Ray and Robb (along with the amazing TechWiseTV crew) joined me to capture all of the excitement, announcements, and cool demos.
If you missed the conference, don’t fret. We have all of the highlights here!
First, I caught up with Rob Lloyd immediately after his keynote to get the scoop on the Internet of Everything and how it will impact businesses.
Read More »
Tags: be6K, business edition 6000, desk phone, dx650, Internet of Everything, internet of things, ip endpoints, Phones, Prime Collaboration, SIP, Smart phone, TechWiseTV, TelePresence, video, WebEX, WebRTC
Cisco Systems is announcing a next-generation solution to address an increasingly complex and common challenge in healthcare settings: the need to assure high security and patient privacy, while enabling fast, role-appropriate clinical data access for providers, with seamless connectivity across a diverse array of (mobile?) devices – all at once.
The new Cisco offering is dubbed Beyond BYOD – “BYOD” standing for “Bring Your Own Device.” It enables a healthcare organization to set up and administer secure, unified, any-device access across its entire network – including wireless, wireless LAN, cellular and VPN elements.
Healthcare information infrastructure has been challenged in recent years by an increasingly distributed healthcare delivery model, the rise of electronic patient records and privacy concerns, and the explosion of mobile devices entering hospital networks. Physicians and healthcare staff are driving demand for immediate provisioning of their personal devices from smartphones, to tablets, and notebooks for use in the workplace and integration into the clinical workflow. Indeed, there are over 4000 applications specifically dedicated to the healthcare industry and a Forrester study found 41 percent of personal devices are used to access business applications. Doctors, administrators, patients and their families all have rationales for accessing an information system – and each is likely to bring a unique device profile. Preference for their own personalized hardware over standardized, workplace-issued devices combined with the inherent need by medical professionals for anytime, anywhere connectivity – challenges network solution providers to keep up by offering true borderless networks: secure systems that are easy to use and accept all kinds of connection-ready hardware.
Beyond BYOD from Cisco answers the call by delivering healthcare providers, patients and visitors access from any device in any healthcare space, a unified policy across the network, an uncompromised user experience, and simplified IT operations.
The BYOD challenge has confronted IT managers in the healthcare sector for some time, but Beyond BYOD goes beyond simple device acceptance. Cisco has taken a new, holistic approach to managing borderless networks. The result is a top-down, comprehensive approach that can deliver a high-quality experience while allowing management of complexity and scale for healthcare organizations of all sizes – not just the large-scale enterprise.
Beyond BYOD features:
- A new “Identity Services Engine” (ISE) that helps users introduce personal devices to a workplace network and configure an appropriate access level without hands-on assistance from IT.
- A new, scalable approach to WLAN infrastructure that supports rich media sharing. It’s IPv6-optimized for seamless roaming without drops and enhanced security. IPv6 compatibility is critical to next-generation BYOD strategy: Cisco VNI predicts 71 percent of smartphones and tablets – 1.6 billion in total – will be IPv6-capable by 2016.
- Simplified IT operations through a new Cisco management platform, Prime Assurance Manager 1.1, which affords thorough real-time, network-wide views of application performance. A companion management tool, Prime Infrastructure 1.1, aids planning and deployment of Cisco infrastructure.
Beyond BYOD represents a new, more strategic approach to healthcare information network management – one that acknowledges and enables user preferences while anticipating future demands and developments.
To learn more, click here: http://www.cisco.com/en/US/prod/collateral/wireless/ps6302/ps9798/ps11716/at_a_glance_c45-703759.pdf
Tags: byod, Cisco Connected Health, healthcare, mobility, Smart phone, tablet