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Quick Tips for Tracking Alerts

It’s no secret, networks, in general, are more challenging to manage than before.

As networks increase in complexity to embrace new business innovations, they may require more supporting devices, which, in turn, can result in even more alerts to manage.

If you’re a network manager or security officer, what are you going to do?

At Quintiles, they started using Smart Net Total Care to identify devices that might have security vulnerabilities. In the centralized portal, their IT team could easily access information on each type of alert, which is displayed by category or device and contains summary information with a link to the actual alert on Cisco.com.

“In the past, our security team would receive a notification and need detailed data from us to determine our level of risk,” says Wil Bolton, senior network systems engineer for Quintiles. “Now we can be proactive, because we can check the portal and know immediately. We have already completed some critical upgrades based on PSIRT information and can be confident that we are aware of a potential vulnerability.”

So, how are you going to quickly identify risks and network vulnerabilities? How will you reduce time chasing irrelevant alerts, so you have more time to focus on projects you care about?  Read More »

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10 Smart New Ways to Keep Your Network Up and Running: Final Thoughts from Cisco Live

After several days of attending Cisco Live, I’m excited about what I’ve seen and heard. Not just from my Cisco colleagues but from customers who are transforming their businesses by using their networks in new and previously unimaginable ways. Today’s business call to action, “Disrupt or be disrupted,” couldn’t be more true.

In my blog before Cisco Live, I described how we decided to combine our two most popular enterprise support services to create one powerful and flexible service. Converging SMARTnet with Smart Net Total Care under the name of Smart Net Total Care allows you to choose the basic network support capabilities traditionally found in SMARTnet, as well as reach higher to access the proactive smart service features of Smart Net Total Care. In doing so, you can optimize the full lifecycle of all your Cisco equipment. This consolidation creates more flexibility and more value for you when it comes to selecting a single solution that supports all your company’s Cisco network devices. Learn more here:

 

In my last blog, I also shared with you five of the most popular user applications of Smart Net Total Care based on customer feedback.  Now, I’m sharing the final five applications to complete the ten smart ways to keep your network up and running smoothly and reliably – and to protect it from unnecessary risk.  As a reminder, I’ve included the first five. Skip to number 6 if you’re already familiar with them.

1. Simplify Contract Management

Many customers use the contract management features of SNTC to simplify how they manage their Cisco service contracts. It provides a consolidated view of all the Cisco devices in the network and their support contracts.  This visibility can help dramatically reduce the number of contracts and result in less administrative overhead, faster renewals and timely product refresh. If you’re not familiar with how to take advantage of this functionality, take a few minutes to check out this video. It demonstrates how you can plan for service coverage renewal and save hours and even days managing your contracts in the future.

2. Save Installed Base Management Time

Time is your most valuable resource … yet you never have enough. Freeing up time from routine network maintenance tasks helps you focus on more strategic IT assignments. SNTC lets you eliminate steps – and accelerate others – in your IB management process. Learn how you can get more out of your day with time saving tips found in this videoRead More »

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10 Smart New Ways to Keep Your Network Up and Running: A Preview of What to See at Cisco Live

CiscoLive! is next week. With more than 23,000 people ciscolivelogo_245x100expected to attend, there’s no event more popular with IT professionals who pride themselves on their networking expertise. As I prepare to travel to San Diego for the occasion, I wanted to share my perspective on how IT organizations can better operate and protect the networks that are the digital backbones of their companies.

Chances are you’re already realizing numerous benefits using either Cisco SMARTnet or Smart Net Total Care (SNTC) Services. We know, because we regularly poll Cisco enterprise customers on how they’re succeeding with each service. We also know that most of us like to have our cake and eat it, too. That’s one reason why we have decided to combine these two services into one powerful and flexible service under the Smart Net Total Care name. 

The move to Smart Net Total Care creates more flexibility and more value for you when it comes to supporting your company’s network.  “Flexibility” means you can choose to only to use the basic features of the combined solution or take full advantage of SNTC’s extended feature set.  Put simply, you can choose only the basic support capabilities traditionally found in SMARTnet or reach higher to access the added value of proactive smart service features in Smart Net Total Care to optimize the full lifecycle of all your Cisco equipment. You can also choose a Do-It-Yourself (DIY) deployment or, if you want a fast boost up the learning curve, we will make available assisted deployment options from Cisco. Flexibility means you choose the approach that is best for you.  Read More »

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A telecommunications company and a University walk into a bar…..

What do a telecommunications company and a University have in common? Well, at first glance, not a heck of a lot — unless you consider their network requirements.   After talking to a telecommunications company and a University I found out they both wanted:

  • To know the exact status of all networking devices…within minutes.
  • A simplified service contract structure for said devices
  • To better predict, and budget for, support and upgrades of devices
  • Reduced network risk, simplified operations, and increased employee productivity.

Are these objectives your company is trying to achieve, too? Let’s explore how Alestra, a Mexican service provider, and  George Mason University, a U.S. institution of higher education,  have achieved these results, and more, with Cisco Smart Net Total Care.

Never heard of Cisco Smart Net Total Care? I included a brief description at the end of this blog.

Read More »

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