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How to Make the Invisible Visible: An Automated Answer for Network Transparency

Let’s face it. Danger lurks inside every enterprise network, and when it hits, addressing the crisis with manual processes that are inefficient and error-prone can take days – or even weeks – to resolve. If you’ve ever been in a situation like this, minutes can seem like hours. You’re aware that not only is fast problem resolution critical, but that the displaced effort and incremental time incurred by you or your staff in resolving the issue is detrimental as well. Crisis preparation can help. But fire drills often don’t compare to the real thing. To avoid constantly reacting to problems, many enterprises are harnessing automation to gain greater visibility into their network infrastructure to proactively manage and defeat danger before it occurs.

What you don’t know can hurt you

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Cisco Partner Weekly Rewind – July 24, 2015

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Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Raja Sundaram was back on the Partner Blog this week to tell you about the Evolution of Smart Net Total Care. SMARTnet is merging with Smart Net Total Care and Raja was here to explain the ins and outs of the changes, plus lay out for Cisco partners how it creates opportunities for you.

Want to know the benefits from the change, and the next steps for you to take? Read Raja’s blog and let us know what you think. Read More »

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Evolution of Smart Net Total Care – Unique Opportunities for Our Partners

The Internet of Everything (IoE) completely reinvents the way we operate. It makes us more productive and competitive, and opens new opportunities for business.

At the heart of this innovation is the NETWORK.

The IoE puts new demands on the way the network is managed and operated. The network must securely support apps, devices, clouds, and enable personal experiences. As a result, customers must become more proactive to prevent network problems before they occur. The best way to do this is to:

  • Improve accuracy in network inventory management
  • Deploy proactive diagnostics
  • Eliminate service coverage gaps

A real-world example is iYogi, a global technical support provider. By taking a closer look at their network performance, their operations team was able to reduce time spent on updating the network inventory each week. They saw a significant difference and what used to take two to three hours to accomplish now only takes a few minutes.

As I indicated in a previous post , we have evolved our portfolio so you can better address customer needs and care-abouts. We listened to and understood your requirements, and have updated our services accordingly, so you can better support your customers.

Cisco SMARTnet® Service is merging with Cisco® Smart Net Total Care.

This new service keeps the Smart Net Total Care name and combines the award-winning technical service capabilities of SMARTnet with smart capabilities. We took the best of both, and combined them into one.

rsz_ap19542_3Our customer Pella, for example, didn’t have visibility it into each network device. It was difficult to identify end-of-life devices, or support contract renewal dates. They manually combed through hundreds of known security bugs to determine which was relevant to one of their devices.

With Smart Net Total Care, our customers can quickly solve a network problem, reduce overall operating cost, and manage support risk better. This allows more time to focus on business innovation while proactively supporting their infrastructure.  According to Rajiv Kumar, Managing Director and CEO, Proactive Data Systems: Read More »

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Cisco Partner Weekly Rewind – July 17, 2015

Partner-Weekly-Rewind-v2

Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Well, we’re in the dog days of summer here in North Carolina, and my dogs are celebrating by lying around on the couch all day. Sounds like a pretty great summer afternoon now that I think about it! As the weather has heated up here in the southern U.S., so has the news coming out of Cisco, such as when I mentioned last week that Wendy Bahr would be the new SVP for the Worldwide Partner Organization at Cisco.

It’s been a little quieter this week, but before I close out the week, there are a couple of items to bring to your attention, just in case you missed them this week.

Are you ready for SNTC convergence?

To get ready for the convergence of SMARTnet into Smart Net Total Care, there are a few changes you’ll need to make in the next five months.

We’ve put together a checklist to make sure you don’t miss anything.  Read More »

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Quick Tips for Tracking Alerts

It’s no secret, networks, in general, are more challenging to manage than before.

As networks increase in complexity to embrace new business innovations, they may require more supporting devices, which, in turn, can result in even more alerts to manage.

If you’re a network manager or security officer, what are you going to do?

At Quintiles, they started using Smart Net Total Care to identify devices that might have security vulnerabilities. In the centralized portal, their IT team could easily access information on each type of alert, which is displayed by category or device and contains summary information with a link to the actual alert on Cisco.com.

“In the past, our security team would receive a notification and need detailed data from us to determine our level of risk,” says Wil Bolton, senior network systems engineer for Quintiles. “Now we can be proactive, because we can check the portal and know immediately. We have already completed some critical upgrades based on PSIRT information and can be confident that we are aware of a potential vulnerability.”

So, how are you going to quickly identify risks and network vulnerabilities? How will you reduce time chasing irrelevant alerts, so you have more time to focus on projects you care about?  Read More »

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