Watch out for unexpected costs, tricky contracts, and poor customer service
When you’re purchasing a new phone system, your research shouldn’t stop with your company’s list of must-have features and functionality. Although a VoIP solution has many benefits, whether you choose an on-premise solution that you install on your local network or subscribe to an Internet-based hosted voice service, you should be aware of potential ”gotchas“ that can increase costs and hinder the phone system’s performance. Phone system pitfalls most often involve budget, contract, and customer service issues.
(See this post to learn more about how to find the right phone system for your small business.)