We offer 5 tips for getting the most benefit from a support forum
Online support communities are a great resource when you need assistance—whether to resolve a technical problem or get solution recommendations. As the owner of a small company, though, your time is at a premium as you juggle the many facets of your business—marketing, accounting, and customer service just to name a few. You don’t have countless hours to spend combing a support community for the help you need.
These 5 building blocks will help ensure your network supports your business today and in the future.
If you’re just beginning to build your network for a fledgling small business or you’re expanding the network of a more established smaller company, you should plan your network with an eye toward preparing your business for growth. Your network should be a secure, reliable foundation; one that’s flexible and can adapt to the changing needs of your business as well as give you a competitive edge.
Every now and then, I get questions from business owners about how much they should be leading their own technology decision process, as opposed to relying on third parties. My answer is usually built around their level of expertise, and the degree to which they have the time, energy, and resources to get involved.
Ideas and proposals from channel partners are readily accessible to most small business owners. After all, channel partners make their living from upgrading information technology and finding better ways to execute business processes. The common denominators here include price and performance. And while you may be, to some extent, dependent upon the aggregate wisdom of the channel, there are certain things you can do to get in front of the game, better understand the needs of your own company, and arguably better control your own destiny.
What wireless-N technology can do for your business?
It is projected that over the next three years, more than 1.3 billion wireless-enabled networked mobile devices will enter the marketplace. These mobile devices include net books, smart phones, notebook computers, tablet computers, and other devices. This explosion of wireless devices places more demand on the wireless network, which, in turn makes it essential to upgrade the network.
New services and applications, such as video conferencing, add to these bandwidth demands. Video-over-wireless devices, once perceived as consumer applications, have become established in the business environment as a way to reduce travel and training costs.
A very wise man by the name of Albert Einstein once said, “Any fool can make things bigger, more complex, and more violent. It takes a touch of genius—and a lot of courage—to move in the opposite direction.”
Much of Einstein’s wisdom could be applied to your business’s use of new technology. We know this to be a fact; technology can really improve your business’ performance. It can give your customers a better experience with your company’s products and services, and just make them happier. Technology can also improve your employees’ productivity; allowing them to communicate more effectively, and to resolve problems faster. But best of all, technology can improve the bottom line; your profits!