Thurston Kitchen and Bath is one of the largest independent kitchen and bath companies in the U.S. with 14 locations throughout Colorado. The company needed to streamline outmoded business processes, including aging data communications and individual phone systems, while maintaining its high-touch personalized service. By installing a Cisco unified communications (UC) solution that integrated voice and data communications, Thurston improved employee productivity and customer service, resulting in increased sales and revenue.
Taking these steps will help you find a hosted voice provider that delivers the best possible phone calls
Voice over IP (VoIP), which lets you place and receive telephone calls over the Internet, appeals to many small companies, particularly those that want to replace their analog telephone service with a hosted VoIP service like Cisco Hosted Small Business Communications. VoIP technologies are advanced enough to deliver calls that sound as clear as plain old telephone service (POTS) calls and are equally responsive, and VoIP equipment has become mainstream enough to be affordable for smaller companies. There’s still one catch, however, that prevents small companies from fully embracing VoIP: high-quality service.
Certain things in life are absolutes. You can’t be sort of pregnant, for example.
But Information Technology is not one of those absolutes. You can have a little or a lot. You can use it for all it’s worth, or you can just use the basics. You can have everything optimized to your specific circumstances, or you can make do with things as they come out of the box. You can buy the products that best meet your needs, or you can decide not to buy them and just use the next best thing.
Built-in switch features can not only save time but also help eliminate errors
Your network is vital to your small business. It connects the devices critical to running your business as well as connecting employees to the resources they need, such as servers, printers, and storage. Managing your network, though, can cost you in both time and resources. There can be a lot to manage when it comes to a small business network—from configuring employee PCs and troubleshooting wireless connectivity to managing unified communications if you’re running voice and data on the same network. Most small businesses can’t justify a full-time in-house IT person. Oftentimes, the job of managing the network becomes an added responsibility of someone in the company.
As a small business professional you know only too well how difficult it can be to keep your company thriving, much less prepared for unexpected bumps down the road. But there are several “gotchas” that are critical to address now so if the future does contain a trapdoor, your company won’t fall through.
Here are my top five “musts” to keep your business up and running: