Cisco Blogs


Cisco Blog > Small Business

3 steps for Implementing VoIP in Your Small Business

The right IP phone system can help improve customer service and employee collaboration.

Voice over IP (VoIP) is a technology that seems tailor-made for small businesses, especially now that IP networks are as common as landline telephones, and broadband Internet access is within anyone’s budget. And the benefits of VoIP for small businesses are many, including reduced phone expenses, improved customer service, and enhanced employee productivity.

Small business VoIP solutions include hardware and software dedicated to handling voice traffic and offer a variety of calling features previously out of reach for smaller companies using a traditional PSTN (public switched telephone network) phone system. VoIP systems are designed to be flexible and scalable. So whichever system you choose now will grow along with your business, allowing you to easily add users, upgrade features, and expand into more sophisticated modules as you need them.

If you already have an IP network and a high-speed Internet connection, you can implement a VoIP phone system—and you can do it in three steps.

Read More »

Tags: , , , ,

Top 6 Considerations When Buying a Phone System

Today, phones provide more than just a dial tone, and we’ve come to expect them to do a lot more for us. No longer are we satisfied with phones that simply make and receive calls. We expect our phones to allow us to communicate in multiple ways—video, data, and instant messaging, for example. Is your phone system meeting your needs as your business grows? Read More »

Tags: , , ,