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	<title>Cisco Blog &#187; small business technology</title>
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		<title>How to Obtain a Competitive Edge by Outsourcing IT Services</title>
		<link>http://blogs.cisco.com/smallbusiness/chances-of-rain-with-a-sunny-forecast-2/</link>
		<comments>http://blogs.cisco.com/smallbusiness/chances-of-rain-with-a-sunny-forecast-2/#comments</comments>
		<pubDate>Mon, 10 Dec 2012 22:16:14 +0000</pubDate>
		<dc:creator>Gaby Pinto</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[managed services]]></category>
		<category><![CDATA[small and medium business]]></category>
		<category><![CDATA[small business phones]]></category>
		<category><![CDATA[small business services]]></category>
		<category><![CDATA[small business support]]></category>
		<category><![CDATA[Small Business Support Service]]></category>
		<category><![CDATA[small business technology]]></category>
		<category><![CDATA[support plan]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=94198</guid>
		<description><![CDATA[Learn how Proserv gained a competitive advantage from outsourcing IT Services and watch how <a title="Internet of Everything" href="http://blogs.cisco.com/news/internet-of-everything-2/">amazing things happen by connecting people, process, data and things</a> . Last month, I had the [...]]]></description>
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		<title>8 factors to consider when moving offices</title>
		<link>http://blogs.cisco.com/smallbusiness/8-factors-to-consider-when-moving-offices/</link>
		<comments>http://blogs.cisco.com/smallbusiness/8-factors-to-consider-when-moving-offices/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 16:08:08 +0000</pubDate>
		<dc:creator>Dawn Brister</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[basic networking]]></category>
		<category><![CDATA[IP security]]></category>
		<category><![CDATA[phone systems]]></category>
		<category><![CDATA[small business technology]]></category>
		<category><![CDATA[small office phone system]]></category>
		<category><![CDATA[small_business]]></category>
		<category><![CDATA[technology checklist]]></category>
		<category><![CDATA[wireless]]></category>

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		<description><![CDATA[A technology checklist for determining whether prospective office space will meet your needs Relocating to a new office presents an [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Has Your Company Outgrown Your &#8220;IT Guy&#8221;</title>
		<link>http://blogs.cisco.com/smallbusiness/has-your-company-outgrown-your-it-guy/</link>
		<comments>http://blogs.cisco.com/smallbusiness/has-your-company-outgrown-your-it-guy/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 20:22:12 +0000</pubDate>
		<dc:creator>Dawn Brister</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[partners]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business technology]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=15204</guid>
		<description><![CDATA[By Ken Presti, Contributing Columnist It starts with a nagging suspicion that things aren’t in synch, and kind of grows [...]]]></description>
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		<title>People Plus Technology Equals Superior Customer Service</title>
		<link>http://blogs.cisco.com/smallbusiness/people_plus_technology_equals_superior_customer_service/</link>
		<comments>http://blogs.cisco.com/smallbusiness/people_plus_technology_equals_superior_customer_service/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 22:56:18 +0000</pubDate>
		<dc:creator>Dawn Brister</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customers relationship management]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business technology]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[video conferencing]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/smallbusiness/people_plus_technology_equals_superior_customer_service</guid>
		<description><![CDATA[There’s a great ad out right now for an online insurance company.  The tagline is “Technology when you want it, people when you don’t.” I like this tagline because it captures the conundrum most folks face when they need customer service: people or technology? This company’s answer is: both.]]></description>
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