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Cisco and Singlewire Bring New Paging Capabilities to Cisco Unified Communications Manager

February 21, 2013 at 9:02 am PST

Cisco is pleased to announce that with the release of Cisco Unified Communications Manager (CUCM) 9.1, we will include new paging functionality with all new CUCM orders.  This paging functionality will be provided by one of our long-standing development partners, Singlewire Software (formerly Berbee) and will help enhance the paging/notification capabilities available within CUCM.  We have received a number of requests for basic paging functionality and this offering allows our partner/customer base to meet customer paging requirements in an easy to deploy way.  Details are outlined in Singlewire’s press release, which can be found here.

Singlewire has enjoyed a successful partnership with Cisco in the past and has more than 4,000 CUCM customers running InformaCast today in 50 countries.  We believe this tightly integrated model greatly strengthens Cisco’s Enterprise and Mid Market Unified Communications offerings. This complete bundled offering allows Cisco partners to close deals in verticals where Advanced Notification is required: for example, industries such as education, manufacturing, hospitality, or transit.  Partners can leverage these new paging and notification features to change the sales conversation, using the most comprehensive notification solution to meet customer needs with a single vendor/product solution for voice and emergency notification.

The advanced features provide great sales conversation starters to set your Cisco UC system apart from your competitors. Included with this are features like:

  • Pre-recorded/scheduled broadcasts, such as school bells or shift changes
  • Notification to Jabber IM users
  • Triggered notifications- M2M input/output (This includes notifications and alerts for panic buttons, door locks, and lights to name a few.)
  • Integration to existing overhead paging systems and IP Speakers
  • 911/emergency call monitoring, alerting and recording

With this announcement, we are able to offer the basic paging aspects of Singlewire’s well-known InformaCast offering at no cost to our CUCM customers. Read More »

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Technology for Business Sake

Nothing irritates me more than technology that goes unused.  Shiny things, cool bells and whistles, and technology features don’t excite me unless I see people using the technology to transform their business and gaining true return on their investment.

I often ask customers, “What is more important to you, get the cheapest deal or realizing the benefits the technology can offer?”  Do you choose something because it is free or something that delivers a solution to your needs?  Often I’ve seen people choose cost over benefit, to deeply regret it later; spending valuable time not realizing the productivity benefits.

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