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Staying Ahead of the Collaboration Requirements Curve

March 5, 2014 at 1:26 pm PST

In my last blog I talked about how optimization is shifting from a post-deployment activity to a regularly scheduled maintenance priority. Have we seen this shift in action? Yes, and it makes a big difference in how well your IT team can stay ahead of the curve to keep up with changing business requirements.

Case in point: A financial services company had teams all over the world, and conferencing was part of the company’s culture. Because of the popularity of video conferencing, conference rooms had to be scheduled hours or even days in advance. Wait times like these were unacceptable for urgent meetings. For a sales team, meeting delays can literally be a deal breaker. That’s why this financial services company decided to add on-demand video conferencing to its collaboration tools.

Responding quickly to unanticipated needs like this requires an understanding of the performance capabilities of your collaboration infrastructure. If you’ve taken a systemic approach to your collaboration performance, you’ll not only be able to respond to new requirements but you’ll be able to anticipate them.

This customer used Cisco’s Collaboration Optimization Services to keep their collaboration solution running at Read More »

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‘If You Build It, They Will Come’ – NOT!

baseball blog image_Frances_if you build it_2_28_14There are three types of baseball players: Those who make it happen, those who watch it happen and those who wonder what happens.
- Tommy Lasorda

Kevin Costner’s character in “Field of Dreams” hears the voice “If you build it, they will come” which drives him to convert his cornfield to a ball field, attracting legendary players to fulfill his ultimate fantasy baseball game.

When companies build video collaboration spaces, will employees rush to the field, eagerly start using these solutions, find immediate value and fulfill the dreams that justified this investment?  Not necessarily.

In our experience, companies need to drive video adoption by communicating the answers to the two most important questions that drive human behavior --  “Who says so?” and “Why should I?”

Regrettably, sometimes IT leadership takes the “Build It and They Will Come” approach, driving the design and deployment of an extensive video architecture without the right partnership with the lines of business.  Decisions about where to put video solutions -- such as immersive TelePresence, multipurpose rooms and other endpoints – are often based on assumptions about Read More »

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#EngineersUnplugged S4|Ep13: Data Center of the Future

February 26, 2014 at 2:33 pm PST

In this week’s episode of Engineers Unplugged, Jamie MacQuarrie (@JMacQuarrie) and Jay Cuthrell (@qthrul) discuss both the history and future of the data center. How have automation and standards changed the operational model for applications? How are roles changing with the changing technology?

For these answers and more, listen in:

A lot of great ideas here--let us know what you think.

**The next shoot is at Varrow Madness, Charlotte, NC, March 20, 2014! Contact me now to become internet famous.**

This is Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:

  1. Episodes will publish weekly (or as close to it as we can manage)
  2. Subscribe to the podcast here: engineersunplugged.com
  3. Follow the #engineersunplugged conversation on Twitter
  4. Submit ideas for episodes or volunteer to appear by Tweeting to @CommsNinja
  5. Practice drawing unicorns

Join the behind the scenes by liking Engineers Unplugged on Facebook.

 

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How Next Generation WLAN Optimizes RoboCup at Bowdoin College

February 19, 2014 at 6:00 am PST

Bowdoin College is a liberal arts college based in the town of Brunswick, Maine. It houses 1839 students in about 100 buildings and offers 33 different majors and 4 minors. The Bowdoin IT Team are pioneering in nature as would be expected from the state whose motto, “Dirigo”, translates to “I lead”; adopting bleeding-edge best-in-class technologies to provide the optimal connected experience for students, faculty, staff and guests. This is counter-balanced with pragmatism in phasing the roll-out of these services.

This next generation pervasive WLAN network enables students to collaborate with each other anywhere on the campus and with the teachers in the classroom. In the previous blog in 2012, we described how Bowdoin upgraded to 3602 Access Points and used the innovative CleanAir technology tie-in with Event Driven Radio Resource Monitoring to optimize WLAN coverage. They also adopted the Cisco Prime and ISE 1.2 for manageability and consistent wired-wireless Policy respectively. In this blog, we will cover more details about the recent upgrade of the Wireless LAN Controller from the previous model WiSM to the new model 5760 and describe highlights of our conversation with Jason and Trevor about the WLAN deployment itself.

bowdoin1 Read More »

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Software-Enabled Services Create Lucrative New Partner Opportunities

When I meet with partners around the globe, I hear a steady drum beat that sounds like this: Customers are shifting their focus from “make my network work” to “give me operational outcomes.” This is a clear sign that customers are moving from an IT-centric view of networking to a business-centric view of the value that networking enables. In short, customers now expect services tied to business outcomes.

This is good news for several reasons. First, this outcomes-based market is much bigger than the support market. Second, services delivery will increasingly rely on centralized, non-labor-based tools and assets. (My boss likes to remind customers that we can no longer service a car without software.) What do these changes mean for those of us in services? The answer is clear: From here on, success in network life cycle services will require tools, resources, and intellectual capital-based assets.  And I assure you that there are many lucrative services opportunities worth exploring. This is especially true for those of you willing to expand your services practice with software-enabled services. – which is exactly what I want to take up in this second installment of my blog series. Read More »

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