Bowdoin College is a liberal arts college based in the town of Brunswick, Maine. It houses 1839 students in about 100 buildings and offers 33 different majors and 4 minors. The Bowdoin IT Team are pioneering in nature as would be expected from the state whose motto, “Dirigo”, translates to “I lead”; adopting bleeding-edge best-in-class technologies to provide the optimal connected experience for students, faculty, staff and guests. This is counter-balanced with pragmatism in phasing the roll-out of these services.
This next generation pervasive WLAN network enables students to collaborate with each other anywhere on the campus and with the teachers in the classroom. In the previous blog in 2012, we described how Bowdoin upgraded to 3602 Access Points and used the innovative CleanAir technology tie-in with Event Driven Radio Resource Monitoring to optimize WLAN coverage. They also adopted the Cisco Prime and ISE 1.2 for manageability and consistent wired-wireless Policy respectively. In this blog, we will cover more details about the recent upgrade of the Wireless LAN Controller from the previous model WiSM to the new model 5760 and describe highlights of our conversation with Jason and Trevor about the WLAN deployment itself.
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Tags: bowdoin, Cisco, cleanair, college, customer, deployment, education, higher education, IPv6 in WLAN, IT, next-generation, roll-out, rollout, services, technology, university, wi-fi, wifi, wireless
When I meet with partners around the globe, I hear a steady drum beat that sounds like this: Customers are shifting their focus from “make my network work” to “give me operational outcomes.” This is a clear sign that customers are moving from an IT-centric view of networking to a business-centric view of the value that networking enables. In short, customers now expect services tied to business outcomes.
This is good news for several reasons. First, this outcomes-based market is much bigger than the support market. Second, services delivery will increasingly rely on centralized, non-labor-based tools and assets. (My boss likes to remind customers that we can no longer service a car without software.) What do these changes mean for those of us in services? The answer is clear: From here on, success in network life cycle services will require tools, resources, and intellectual capital-based assets. And I assure you that there are many lucrative services opportunities worth exploring. This is especially true for those of you willing to expand your services practice with software-enabled services. – which is exactly what I want to take up in this second installment of my blog series. Read More »
Tags: Cisco, partner, raja sundaram, services, software-enabled services
Today is the final day of a very busy and successful Cisco Live Milan 2014. Read my initial observations from the event earlier this week.
As the event draws to a close, lets look at some of the location analytics available via Cisco’s Connected Mobile Experiences solution (CMX) and perhaps try to answer some of the following questions about the event.
For this I will just focus on the World of Solutions Show floor -- approximately 800,000 sq feet in size, and containing all the Cisco Booths and the partner displays.
- How many people actually visited the world of solutions?
- How many people did the different Cisco Booths attract?
- Where was the busiest part of the show floor?
These and other insights can be derived from looking at the business intelligence that emerges from CMX. Read More »
Tags: #CLEUR, analytics, business intelligence, ciscolive, cmx, controller, crowding, customer, data, deployment, device, dwell time, early adopter, event, heat map, insight, lbs, location, location based services, location services, location-based, mobile, mobility, mse, network, operation, services, solution, technology, visitor, wi-fi, wi-fi location, wifi, wifi location, wireless, world of solutions, wos
As children all around the world are eagerly anticipating Santa’s arrival on Christmas Eve, children in hospitals around the Americas were able to get their wish list in before the big day. This month, Cisco teamed up with several children’s hospitals with a Santa Connection project, which allowed children not well enough to visit Santa onsite to still communicate their wishes to him from their bedside using Cisco video.
I was able to work with one of these hospitals, Johns Hopkins Children’s Center in Baltimore, to augment the Santa Connection experience with a ‘Santa tracking’ app, which allowed children to know how close Santa was to making his virtual appearance to individual rooms in the hospital. An elf traveling ahead of the Santa Video team carried an iPad displaying a live webpage showing the location of the much-anticipated video visit. Here is a screenshot of the app experience:
Utilizing the Connected Mobile Experiences solution, which includes the REST APIs provided by the Mobility Services Engine (MSE), we were able to show the children where the Santa team was in relation to them -- with a Santa icon where Santa’s video crew was and a smiley face showing the child’s current location. Read More »
Tags: advanced location, analytics, christmas, Cisco, elf, hospital, iPad, johns hopkins, location services, location-based, network, santa, services, technology, video, wi-fi, wifi, wireless
If your car is overdue for a tune-up, it may let you know in unexpected (and unsettling) ways — rough handling, sluggish acceleration, and even an odd (“that can’t be good”) noise from under the hood. If you’re like me, you don’t want to find yourself waiting on the side of the road for a tow truck. You schedule your car for regular tune-ups to make sure your tires aren’t worn, the wheels are aligned, no fluids are leaking, and the engine is performing to the right specifications.
Just like your car, a collaboration infrastructure needs regular tune-ups. In fact, just like your car, a collaboration infrastructure will let you know that it’s not running optimally. But by the time you actually notice the performance problems with collaboration applications, the odds are that those problems have already started causing issues with your end-users.
Traditionally, optimization has been looked at (even by Cisco in the early days) as the final step in the deployment cycle. But IT projects queue up so fast that optimization for the last project may not happen because the next project is already underway. Today, however, we look at optimization in an Read More »
Tags: Cisco, collaboration, Collaboration Services, infrastructure, optimization, services