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Advanced Services for Breakfast, Lunch, and Dinner

June 19, 2012 at 4:39 pm PST

Last month, James Sharp wrote about Cisco Advanced Services, and how together with partners, Cisco can offer Canadian businesses the services they need, when they need them.

James goes on to say how there are specific  ways advanced services can help depending on which stage of the lifecycle you are currently in. This makes me think of food, and how meals during the day help keep me running efficiently and effectively, just like the services Cisco offers for your data center during different stage of the lifecycle process.

Breakfast (Plan)

Didn’t your parents always tell you that breakfast is the most important part of the day? Well, without proper planning, you will certainly be in a hard place to begin building. Planning services assess your current data center and provide in-depth recommendations for building and managing.

Lunch (Build)

Lunch involves design and implementation. No, there’s no nap after.

Dinner (Manage)

If you don’t have hearty dinner, you may not be on the top of your game for the next day. Managing is all about being proactive by anticipating issues before they arise and optimizing performance.

And as for dessert? Read what James has to say about his personal experiences with advanced services and Cisco customers:

Click here to read James’s full post

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Edzard Overbeek Appointed Head of Cisco Services

As Cisco continues to grow, there will naturally be management changes across the business—this gives us a real opportunity to empower smart, collaborative people with diverse skill sets to lead us into the next phase for the company.

Cisco’s leadership bench today already has such a breadth and depth of these capabilities that we remain focused on our internal talent pool to fill leadership roles as they become available.

Effective at the start of fiscal year 2013, Edzard Overbeek, SVP, Asia Pacific, Japan, and Greater China (APJC), will lead Cisco’s Global Services business from San Jose, CA, reporting directly to me.

I will continue to oversee the Services business until Edzard assumes his new role at the start of the fiscal year, and then I will focus full time on leading the daily operations of the company and aggressively driving our transformation.

Edzard has 12 years of demonstrated success at Cisco in geographic sales and channel leadership roles, most recently as the leader for our business in Asia and co-chair of the Emerging Countries Council, where he successfully drove adoption of new business models for the company. His background is ideally suited in the areas where we expect growth for the Services business.

The current services leadership team — Ed Baum, Nick Earle, Joe Pinto, Sameer Padhye and Parvesh Sethi—will report directly to Edzard once he assumes his new role.

Read More »

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Partner Differentiation in a Cloud Services Era

As Chief Strategist of the Worldwide Partner Organization, I often speak with partners about their value-add, differentiation, and profitability. Here are some thoughts on how the traditional partner differentiation model needs to evolve in the cloud market place.

Partner profitability has always been driven by the unique value that partners add to surround the offerings from their suppliers. This can be in the form of integration with other third-party products, their own pre- and post-sales services, or even custom service level agreements. The more unique this differentiation, the higher is the partner margin on the transaction; and the more relevant their proposed solution is for the customer, the higher is their probability of winning the order. It is not surprising to see two Cisco partners – one making 12% gross margin and the other making over 25% on similar transactions due to their differing value propositions. Both business models are valid as long as the partner is managing the overhead against the subject margin they are receiving.

Over the past decade, channel partners have typically created unique value propositions around the Customer Premise Equipment (CPE) they have been reselling to end customers. This proposition may include having the lowest price, providing fast delivery, conducting pre-delivery testing or configuration, on-site installation or integration, and many others. These CPE related on-premise value propositions are still relevant in the cloud builder role, but are often not applicable to a cloud services reselling role.

It is clear that the market is moving rapidly to cloud adoption based on new consumption models. According to UBM (United Business Media), 37% of all IT spend will be off-premise in 2013 and there will also be an 11% decline in CPE sales next year. Channel partners need to create new value propositions to differentiate themselves when they resell new cloud services instead of CPE to their customers. In some ways, this requires a return to basics: Read More »

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Measure Twice, Cut Once

If you’re like me, you’ve ignored this sage advice a time or so.  Thankfully my most recent rush to a solution was remedied by a trip back to the home improvement store and $100 or so.  Most IT “goofs” extract a much dearer cost.  In this third installment of Cisco Insights – Cloud, Bob Dimicco profiles a non-profit company who successfully resisted the pressure to jump straight on the Cloud project bandwagon.  Instead they opted for a thoughtful, measured approach.  Partnering with Cisco, they first conduced a thorough strategy and business justification assessment.  By focusing on their key business drivers and desired outcomes, they were able to get a complete picture of benefits, costs, and a deep understanding of where the true ROI would be.  They allowed the facts, not the hype or pressure to guide their direction.  Watch the video find out where they went next on their journey to cloud.

Read about two other companies’ cloud stories in my previous two blogs:

  1. Good Help is Essential – A Software Company Partners with Cisco Services to Uncover Cloud Opportunities
  2. Public Cloud with Confidence --  Find out how Cisco Helps a Leading Consumer Packaged Goods Manufacturer with Cloud Management

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Cloud: Are You Going to Wonder if You Could Have Had it All?

As I think about cloud, Adele’s Grammy award-winning song  “Rolling in the Deep” comes to mind. Strange flight of fantasy?  I think not.  As the refrain, “you could have had it all,” repeats in my head, I think about how similar cloud is to finding love. Like dating , there are a lot of different approaches to cloud , and it is not always clear what the right one is.  Like romance, cloud is full of fun, promise, and pitfalls. Like a lasting relationship, realizing the promise and avoiding the pitfalls takes a lot of work. But unlike finding one’s soul mate, finding success with cloud can be guaranteed..  You need the right approach, solid planning, and sometimes a little help from your friends.

Cisco’s cloud experts have been working hard to:

  • Leading the market with technology innovations such as the Unified Data Center and Cloud Intelligent Network
  • Creating deep relationships with partners who enable us to provide complete, industry-leading cloud solutions for different cloud approaches
  • Testing our technologies and professional services in our own IT environment and documenting our results

We have seen tremendous benefits, and so have our partners and customers.

 As part of the Cisco’s services organization, I think a lot about what it takes to enable a successful cloud.   And I think about how to have a little fun along the way. One of the fun, free things that I have worked on is the Cloud Profile Tool.  All you need to do is answer 10 quick questions, and you’ll receive a customized report with recommendations to help you get started.  If you like what you see and want to have a deeper, complimentary conversation with Cisco or one of our cloud partners, we’d be glad to set that up.  Try the Cloud Profile Tool in English or in another language and let me know what you think.

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