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Cisco Partner Summit Day 3: ‘We Are Absolutely Committed to You’

It’s hard to believe that the 17th Cisco Partner Summit is nearly in the books. It’s been a great week, both here in Boston and throughout our Virtual Partner Summit environment, and the buzz from partners has been as strong and steady as ever.

Day 1 of Partner Summit focused on Cisco’s vision, business transformation and the evolution of the channel. Day 2 covered the unique value proposition of Cisco’s technology, architectures and services. Today’s closing General Session punctuated Cisco’s stated commitment to partners, and that it’s together with partners that Cisco will become the world’s No. 1 IT company.

Today’s speaker lineup brought special guest Mark C. Thompson, CEO and co-founder of Virgil Unite Mentors, and, to close, Chuck Robbins, SVP, Worldwide Field Operations.

Throughout Partner Summit we’ve been hearing from you, our partners, about what you’re taking away from your time at the event. A few of you shared some closing thoughts with us today:

Read on for a closer look at Partner Summit Day 3. Read More »

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Midmarket Push at Partner Summit: New Cloud Managed Services and Catalyst Switch

Co-Author: Sanjit Biswas, VP and GM, Cisco’s Cloud Networking Group 

Since our acquisition of Meraki in late 2012, you have heard us talking about the midmarket and new opportunities for channel partners and customers. I’m pleased to say that today, at the Cisco Partner Summit in Boston, we have some exciting updates for you. Specifically, we’ll focus on our Made for Midmarket portfolio which includes a range of new product offerings, services and solutions designed for midsize customers.

As part of Cisco’s newly formed Cloud Networking Group, we are unveiling our complete cloud managed networking portfolio specifically focused for midmarket deployments, consisting of security appliances, switches and wireless LANs.

Get Your Heads in the Cloud – Services and Revenue Opportunities

New for partners today we are introducing the Cisco Meraki Managed Services Dashboard – bringing together a number of features for Managed Service Providers (MSP) to offer cloud-managed networking as a service to their customers. This MSP dashboard features specific tools, analytics and monitoring capabilities and is built to allow our service providers to manage end-customer networks easily from a central location while still maintaining separation and security of each customer network.

Key Highlights of the Managed Services Dashboard

  • MSP Portal – Service providers can easily monitor the health of end-customer networks from a centralized location.
  • Manage your Brand: MSPs can customize the logo on the dashboard to promote their own brand with end-customers. Cisco will work directly with the MSP to customize the content.
  • Support Ticketing: Easy for MSPs to create, monitor and respond to support cases with Cisco staff.
  • Remote Live Tools: A complete set of tools that make remote monitoring of the network significantly easier – a perfect fit for Helpdesk or Network Operations Center (NOC) staff.
  • Partner Benefits: Using the new MSP dashboard, partners can increase profits through managed services, enable existing MSPs to profitably grow their midmarket offering and allow traditional VARs to quickly introduce managed service offerings.

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Steps to Optimizing Your Network – Design & Hardware Strategy

In my last post, I discussed the importance of a strong network foundation.  Let’s get a little deeper into this now. The strategies depicted in the diagram below have been developed over nearly two decades of Cisco Services experience in the field.  These outline what MUST be addressed in order to successfully and fully optimize your investment.  Omission of any one will induce risk into the project.  I will highlight this as we pass through the strategies.

Optimized Strategy Design 2

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The Swisscom Story: “Cisco Services Always Listened to Us”

May 13, 2013 at 7:00 am PST

By Adrian Flückiger, Head of Cloud Infrastructure Services – Corporate Business, SwisscomAdrianFluckiger

 

At Swisscom, we’ve encountered a challenge that should be familiar to telcoms everywhere. As more of our customers shift from landlines to mobile devices, and as the mobile market becomes more competitive and complex, we’re finding it necessary to create new revenue streams by offering a broader range of services. Two years ago, we confronted that challenge head-on with the introduction of a comprehensive cloud offering—our Dynamic Computing Service.

We developed our own customer-facing portal for this cloud offering, but we ran into serious limitations almost right away. The billing and fulfillment processes were insufficiently automated, and customers had very little transparency into the management of their cloud data. The simple fact is this: by attempting to create our own cloud infrastructure with no external assistance, we were stealing focus from our own areas of specialization. We needed a vendor with deep experience in deploying and optimizing cloud solutions. So we asked Cisco and two other top cloud vendors to engage in an intensive proof-of-concept to demonstrate their capabilities.

We assumed that some of our use cases would be too challenging for an external vendor, but Cisco proved otherwise. They delivered a truly dynamic, customizable solution to meet our complex needs. The result? We now offer a standardized catalog of 26 different cloud-based services, all managed through Cisco Intelligent Automation for Cloud (IAC) software.

The key to the whole solution is the level of customization provided by Cisco Services. With their help, we’ve automated some of our most time-consuming processes, and we’ve gained greater visibility across the enterprise from a single portal. We can now provision servers in minutes rather than weeks. We can also offer our customers more flexible billing options, billing them on a day-to-day basis rather than monthly or quarterly. That level of flexibility and value is a major differentiator for us, because it really highlights both the quality and affordability of our services.

For me, the best thing about this whole process is that Cisco Services always listened to us. They were open to input. We learned a lot from each other, which is exactly as it should be.

To find out more about how Swisscom worked with Cisco Services to reduce costs while achieving greater agility, read the case study

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How Can Connected Mobile Experiences Help You?

You saw the double-announcement Thursday--Not only is MGM betting big on Cisco to transform the guest experience, but we at Cisco are taking the missive of helping our customers create connected mobile experiences to the next level with Web engagement.

At this point you’re probably thinking: How exactly does this apply to me?

Good thing we have three industry-specific webinars for your convenience.

Choose the industry that applies to you and take 30 minutes to see how Cisco Connected Mobile Experiences can help YOU engage your passengers, customers, guests, and more to boost revenue and build loyalties like never before.

Intrigued? Check us out at http://www.cisco.com/go/cmx or visit the announcement of the new web engagement platform to see how we can help you transform your business engagement model.

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