service level agreements

March 12, 2015

DATA CENTER

Active SLAs – New Approach for Multi-sourcing Governance

3 min read

Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing executives. Though there has been an evolution in the outsourcing industry, one thing has not changed: outsourcing is a winning […]

July 15, 2013

DATA CENTER

Cisco Domain Ten: Domain 10: Process and Governance – Part (b)

3 min read

Operational process and governance, as I discussed last month, is “Domain 10” in the Cisco Domain Ten(SM) model for data center transformation.  It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that I’ll cover it twice! Last time, I discussed some of the “Process and Governance” […]