For most users, the network is as mysterious as what’s under the hood of their car. When the engine starts to sputter, the average driver has no idea of whether there’s a problem with the carburetor or injection system. They just want their car to work.
It’s the same with networks for many organizations. Users don’t want to get bogged down in the details of network performance and efficiency. What they care about is reliability, performance, and responsiveness at the level they work at: the application level.
This trend is leading to changes in how service providers guarantee service. Today, Service Level Agreements (SLAs) offer assurance of network availability and reliability. As more organizations move to cloud, these SLAs will evolve towards application-level guarantees. Uptime will be defined not just in terms of network access but also how consistently applications are delivered.
The beginning of this trend can be seen through cloud providers like Vodafone. In “Optimizing Your Network and Applications” Vodafone describes how it is leading the industry by offering its Cisco Powered iWANaaS with integrated Application Visibility and Control (AVC) technology. Read More »
Tags: Cisco, cloud, partner, service level agreements, vodafone, xander Uyleman
Operational process and governance, as I discussed last month, is “Domain 10″ in the Cisco Domain Ten(SM) model for data center transformation. It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that I’ll cover it twice!
Domain Ten: Process and Governance aka Operations Management
Last time, I discussed some of the “Process and Governance” questions that may- indeed should – be on your mind when planning data center changes. While you may think of Cisco Services as primarily an architecture and design specialist organization, I hope my Cisco Domain Ten blogs series has shown you we can help you with a lot more than infrastructure design.
In fact, recently, we revised our data center operations management services that we offer to help customers like you accelerate operational success with the new technologies and solutions that they are deploying. We’ve consolidated the best of our service provider and enterprise operations management service offerings, including ITIL focus, together with our internal experience in running “Cisco on Cisco” – resulting in what we now call Cisco Data Center Services for Operations Enablement, illustrated below.
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Tags: Cisco Domain Ten, Cisco Services, cloud_computing, data center, operational excellence, operations, service level agreements, SLAs