We had some exciting sessions featuring Cisco Prime Service Catalog at Cisco Live Milan a few weeks ago. In case you missed it, we featured two great customer case studies.
One of them was Steria, a multinational service provider headquartered in France who has deployed Cisco Prime Service Catalog and FlexPod for their cloud services and innovative Bring-Your-Own-Device (BYOD) solution: “Workplace on Command.” You can click here to download their Cisco Live presentation, and check out their written case study here.
The other customer we featured was a Fortune 100 enterprise: none other than our very own Cisco IT. The Cisco Live presentation about their internal IT service catalog deployment (dubbed “eStore”) is here – you can also read a detailed case study write-up here.
[Screenshot of eStore: the Cisco IT deployment of Cisco Prime Service Catalog]
Adel du Toit, who heads the Cisco eStore project, wrote a blog post about Cisco IT’s initiative here last June. Led by Adel and her colleageues, the internal Cisco IT eStore has been rapidly evolving, and has been deployed for a variety of use cases, including BYOD, mobile apps, collaboration, communications, desktop services, employee onboarding, networking, data center computing, and much more. Powered by Cisco Prime Service Catalog together with Cisco Process Orchestrator for automated service provisioning, the eStore is the “one stop shop” for all IT services within Cisco.
[Cisco IT’s eStore: a unified IT service catalog for all internal tools, apps, and services]
Recently, the eStore upgraded to the latest version of Cisco Prime Service Catalog, version 10.0. The eStore has also rolled out a mobile user interface that allows Cisco employees to download mobile apps to increase productivity and reduce unproductive approval cycles.
[The Cisco IT eStore mobile version]
This has enabled Cisco IT to provide a consumer-oriented shopping experience for IT services to all our employees, not unlike their experience as consumers with Amazon.com and the Apple App Store.
Interested in learning more? Join us on February 26th at 11 am EST / 8 am PST to learn more about how Cisco IT is automating IT-as-a-Service via the eStore and Cisco Prime Service Catalog. You can register here: http://cs.co/6014eN9j.
Major change and growth is happening in the way data centers are functioning. This change is being led by cloud technology.
IT’s role is changing from an infrastructure provider to strategic business partner. The new role for IT is to align you with the services you need, when you need them, from a portfolio of internal or external services.
Once viewed as your organization’s virtual machine dispenser, cloud is quickly maturing. You have expectations beyond virtual machines. You need applications along with the underlying components that support that application. You need an automated way to manage application life cycles as well as integrate business financials.
Cisco has lived this data center evolution and has been surfing the sea of change. It has the tools for you to accelerate cloud delivery in your organization as well.
Introduced last week at CiscoLive Milan, Intelligent Automation for Cloud (IAC) 4.0 is a game changing solution that extends cloud beyond the data center. It is a great choice if you:
• Want a single modern business portal that acts as your central order point for IT or any business service. Cisco IAC delivers. With a modern, on-line shopping experience, you can order data center services, applications, development platforms and telephony or collaboration services with a single-click order experience.
• Require your cloud management to be heterogeneous not homogeneous. Cisco IAC 4.0 operates in concert with UCS Director to deliver a solid multi-vendor private cloud platform that spans physical and virtual infrastructure components. With this unique combination, you can shift your focus from “how to build” to delivering differentiated services for your organization to consume.
• Understand that networking is hard and a vendor with domain dominance is essential. Network services in the cloud are difficult and as a result the network team is rarely included in the cloud conversation. Cisco IAC’s out-of-box templates for network services, such as firewalls, load balancers, and VPNs, allows your network team to once again participate in the conversation.
• Want cloud governance that goes beyond basic health and status. With advanced financial management across multiple tenants and platforms, you can tailor prices per tenant, or geography, or application type. When you order a service, Cisco IAC automatically delivers a price quote which becomes a threshold to which consumption, by budget or actual resource, can be tracked. When this threshold is reached, you will be notified that additional funds or resources are required or the service will be terminated.
There is a sea of change occurring in data centers today. You need a strategic partner who has the
vision to successfully navigate this change. Dive in and learn how Cisco IAC can support your business – like it supports Cisco’s data centers.
As previously introduced in my colleague Song’s blog post, Cisco Prime Service Catalog is an industry-leading IT service catalog solution for any managing any type of service request – from desktop to mobility to data center. If you aren’t familiar with our product already, make sure to watch this video:
In most organizations, there is no single system or “app store” that end-users can use to request all the IT tools and services they need to do their job. There are typically different siloed processes for ordering, fulfilling and tracking each of those IT resources (e.g. mobile devices, laptops, applications, infrastructure, access to systems). And with the continued proliferation of new technologies and applications, this has become increasingly frustrating for end-users – and more challenging for IT service delivery teams. Cisco Prime Service Catalog provides a modern and unified approach to solve these problems, with a simple and user-friendly service catalog that eliminates the complexity of ordering services across these different IT silos.
The results? Increased productivity for end-users. Faster and more efficient IT service delivery. Higher IT customer satisfaction scores and greater IT-business alignment.
So what’s new in the latest version of Cisco Prime Service Catalog? Version 10 is packed with several new features and enhancements, including:
A next-generation HTML5 user interface with new capabilities. The user experience for our IT service catalog was inspired by consumer internet sites and app store concepts, and developed in collaboration with Cisco’s own IT organization. In this modern new user interface, end-users can easily search and filter for different apps and tools to find specific services, select and configure the options they want, and place them in their shopping cart.
Depending on who they are in the organization, end-users will have a different view of the catalog – based on role-based access controls. So your employees can search and browse through the catalog to find and download different mobile and desktop apps:
Flexible policy frameworks to enable greater control of available IT services. For example, we’ve added new quota functionality for managing IT resource requests. Quotas are especially useful when automating the delivery of finite resources like storage or compute capacity, or managing against departmental budgets or grants. Another examples is our new policy alerts and enforcement for lease expirations, to notify users before auto-expiring their access to particular resources. Providing your users with the option to automatically extend or cancel their lease can improve resource utilization and increase customer satisfaction.
Finance and demand management enhancements for showback and a “bill of IT”. All IT service providers charge for their services, but the concept of pricing and costing is still new for many enterprise IT organizations. Showback is a typically starting point, and we’ve added new capabilities to differentiate pricing for different classes of service (e.g. gold, silver, bronze) for different departments or tenants. Chargeback is often challenging for many IT departments to implement organizationally, but showback can provide a “bill of IT” with the details of who is using how much of what – without actually implementing cross-department charging. In other words, it shines a light on actual IT consumption and costs. In this new release, we’ve also made it easier to integrate with 3rd party billing systems and tools (e.g. Cloud Cruiser) to help automate financial cross-charges between departments
You may have heard the buzz about the internal Cisco IT deployment of Cisco Prime Service Catalog, dubbed the “eStore”. It’s been featured in a number of articles in the media as the internal enterprise app store that powers Cisco’s BYOD and mobile apps program – and provides Cisco employees with a one-stop shop for all IT services (from desktop to data center). If you’re attending Cisco Live in Milan later this month, you can learn more about the case study in this “Inside Cisco IT” session here.
Another service catalog case study that we’re featuring at Cisco Live Milan is Steria. Steria is a great example of one of our service provider customers in Europe; they’ve used Cisco Prime Service Catalog to enable on-demand, self-service delivery for a broad range of IT workplace services, including desktop and mobile applications. You can read more in my earlier blog post – or if you’ll be in Milan, check out the session here.
During the week of Cisco Live Milan, you will also hear more about Cisco Prime Service Catalog version 10.0 in the context of our soon-to-be-announced new release of Cisco Intelligent Automation for Cloud (IAC). Cisco Prime Service Catalog is one of the bundled components within this cloud management software solution, so the enhancements in version 10 are also reflected in the upcoming new release of Cisco IAC. You can join one or more of the Cisco Live Milan sessions listed here to learn more about Cisco IAC.
Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, North Africa, and Southeast Asia. With their expertise in IT and business outsourcing, Steria provides innovative solutions to help their clients improve efficiency and profitability.
One of Steria’s recent challenges was how to satisfy its clients’ desire to improve employee productivity and enable employees to work from any device. While IT-as-a-Service is becoming an increasingly competitive market in the Americas, offerings in Europe are still sparse – so this was also an opportunity to provide competitive differentiation for Steria’s services. Steria turned to Cisco to solve 3 key problems:
1. Providing employees with instant on-demand provisioning of desktop software and easy access to workplace IT resources,
2. Enabling employees to work from any device anywhere, and thus optimize computing Total Cost of Ownership (TCO),
3. And providing a simple, user-friendly portal and service catalog to make software offerings easily accessible.
It’s hard to believe but it’s ten months since I first blogged on Cisco Domain TenSM, which is Cisco Service’s framework to guide you on your path to data center and cloud transformation. I’ve now covered all ten domains of this concise and powerful model. I’ll now collect all articles -- including my most Cisco Domain Ten article around the breadth of SDN adoption challenges -- into this one article as a useful summary. So forgive the brevity and please do dive into the links/URLs for more information if indeed you missed these articles first time. And if you’ve read every article and watched our VoDs, please do let me know what you thought of the series -- oh, and thanks!
Going back, now, I started in December 2012, with our launch of Cisco Domain Ten, where I set the focus for my series of articles as cloud transformation. Let me summarize each article with (and for those that know me you’ll know this is a struggle ) just one sentence with the key message from each blog/domain.