Customers have often said to me, “Joann, we have virtualization all over the place. That’s cloud isn’t it?” My response is, “Well not really, that is not a cloud, but you can get to cloud!” Then there is a brief uncomfortable silence, which I resolve with an action provoking explanation that I will now share with you.
Here’s why that isn’t truly a cloud. What these customers often have is server provisioning that automates the process of standing up new virtual servers while the storage, network, and application layers continue to be provisioned manually. The result is higher management costs that strain IT budgets, which are decreasing or flat to begin with. With this approach, businesses aren’t seeing the agility and flexibility they expected from cloud. So, they become frustrated when they see their costs rising and continue struggling to align with new business innovation.
If your IT department adopted widespread virtualization and thought it was cloud, my guess is you are probably nodding your head in agreement. Don’t worry, you’re not alone.
So then, what are the key elements an organization needs to achieve the speed, flexibility and agility promised by cloud?
1) Self-service portal and service catalog
The self-service portal is the starting point that customers use to order cloud services. Think of a self-service portal as a menu at a restaurant. The end user is presented with a standardized menu of services that have been defined to IT’s policies and standards and customers simply order what they need. Self-service portals greatly streamline resource deployment which reduces the manual effort by IT to provision resources.
2) Service delivery automation
After the user selects services from the portal service menu, then what? Well, under the hood should be automated service delivery—which is a defining characteristic of a real cloud environment. Behind each of the standardized menu items in the self-service portal is a blueprint or instructions that prescribe how the service order is delivered across the data center resources. This has been proven to appreciably simplify IT operations, reduce costs and drive business flexibility.