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Why do I need a password in a factory?

So, I got locked out of my Cisco “everything” account recently. At first I thought it was just my home router acting up, but after a couple days I called IT for help, and they asked me to reset my router, and my modem, and then when that was done they informed me that maybe my password had expired.

Long way of getting to the story. I hate when my password expires. We have pretty stringent rules about passwords here at Cisco. I appreciate that. I just don’t want to change my password. You see I have (guessing) at least 20 sites that I use, all have different password requirements. Some have unique requirements for User Names too.

So I have figured out that from now on, the day that I change my company password I am changing all of my other account passwords too. At least within Cisco they synchronize all of the passwords. But I still have all my individual accounts, and I’m quite sure they sit there and watch, here comes that idiot, requesting a new password. Why can’t these people remember their password, they likely wonder while they smirk.

To some degree it is a matter of how often you go to the website, I suppose. Read More »

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Out of Control User = Frenetic IT

When you access your email each day, do you do so at a distance of 15 paces because you’re just not sure what might jump out of that inbox? You can just about anticipate an email detailing how another user has caused a “blip” that will stretch your capabilities to protect both the user during their online engagements and the assets of the company? Or perhaps, there will be an email asking to set up a meeting of all-concerned to discuss how the employees in the sales department believe your information security policies are standing between them and their ability to do their job. Whose responsibility is it to keep the user engaged, informed, and compliant with company policy? Odds are, information technology leads will find their constituents asking how to accomplish something that wasn’t anticipated when the policies were created.

In a previous blog “When Your Employee Doesn’t Want to Come to the Office,” I shared my thoughts on the mobility aspects of the employee who wishes to work remotely. Today Cisco released part two of the Cisco Connected World Report and confirmed my hypothesis above: email inboxes are overflowing and IT departments are racing to catch up as the consumerization of the work place continues. Reading part two of the report, I was encouraged to see that more than 80 percent of IT department respondents noted they had an IT policy. What I found disheartening was the results from the end user, which detailed that ~24 percent of respondents didn’t know a policy existed, let alone where to find it. If that is the case, the escalation of policy collision isn’t going to occur.

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