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Things That Happen In Social Media In 2 Hours

January 6, 2011 at 6:16 pm PST

I was traveling last week. I decided to order a shuttle service for the one-hour trip from San Jose to the San Francisco International Airport. Last week, however, the trip took 2 hours. Our super helpful driver tried his best to speed up our travel time by taking a different route and changing freeways -- but with not much success.

As I was looking out the window admiring the long parking lot on the freeway (insert sarcasm here), my mind started wondering: “I wonder what’s going on out there while I’m sitting in here”.  Fueled by curiosity, I later jumped on the Internet to do some research and got my calculator out. Here is some fascinating information on what 2 hours means in the world of social media and web 2.0. Read More »

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Easier search results on Cisco.com

November 19, 2010 at 7:22 am PST

You may have noticed that a few months ago, we introduced a new feature into our search results, where if you search for a product we present back quick links to key types of assets including downloads, data sheets, and configuration and troubleshooting information.

For example, search for a Cisco 800 Series router…

And you will get back results that link not only to the main product and support pages, but also include quick links to relevant downloads, data sheets and other info:

I’ve watched many customers in our studies now use these features, and they seem universally appreciated.

Kudos to the vocabulary teams that manage all of these data relationships, and to the search team who implemented this.

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