We made some updates to the search experience on Cisco.com recently.
1. Created US Product/Part ID (PID) synonyms – Makes it much easier to find products by Product/Part ID by suggesting queries related to that PID. By the way, you guys do a lot of PID searches — this helps make them much better.
Example: Enter PID ‘10000-1p2-1ac’ and search will provide you the option of “You could also try this related product: “cisco 10008 router”
2. US spell checking – Improves your experience by suggesting other queries if the system detects a misspelling.
Example: Enter a misspelled keyword ‘routr’ and search will provide you a “Did you mean:” optional keyword ‘router’
3. Clickable synonyms – Improves your experience by suggesting other similar queries without automatically including them in the search results.
Example: Enter keyword ‘cisco acl’ and have clickable synonym options presented for alternate search results
4. Verb lemmatization – Wait, what? Oh, that’s the thing that provides results for variations of a word (install, installing, installed).
Example: Enter the term ‘install’ and search will also return results for ‘installing’ and ‘installed’
Tags: cisco.com, search, usability, webexperience
Twitter has been cracking down on third party apps as of late for violating their Terms of Service. This has resulted in suspension of those services. While Twitter applications certainly make all of our lives a little easier, we can live without them, at least for a little bit.
While we can’t easily check out the specifics of our followers or schedule tweets without our precious apps, we can still monitor the conversation. The old school way. Below is a list of search operators provided by Twitter that will help you keep tabs on the conversation while your apps may be in the time out chair or just unavailable in general. Learn the basics of search and cut through the noise of Twitter under any circumstance.
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Tags: monitor, search, tools, twitter
I was traveling last week. I decided to order a shuttle service for the one-hour trip from San Jose to the San Francisco International Airport. Last week, however, the trip took 2 hours. Our super helpful driver tried his best to speed up our travel time by taking a different route and changing freeways – but with not much success.
As I was looking out the window admiring the long parking lot on the freeway (insert sarcasm here), my mind started wondering: “I wonder what’s going on out there while I’m sitting in here”. Fueled by curiosity, I later jumped on the Internet to do some research and got my calculator out. Here is some fascinating information on what 2 hours means in the world of social media and web 2.0. Read More »
Tags: Bing, facebook, Google, infographic, search, social media, twitter, Yahoo
You may have noticed that a few months ago, we introduced a new feature into our search results, where if you search for a product we present back quick links to key types of assets including downloads, data sheets, and configuration and troubleshooting information.
For example, search for a Cisco 800 Series router…
And you will get back results that link not only to the main product and support pages, but also include quick links to relevant downloads, data sheets and other info:
I’ve watched many customers in our studies now use these features, and they seem universally appreciated.
Kudos to the vocabulary teams that manage all of these data relationships, and to the search team who implemented this.
Tags: search, user experience, web design, web experience