Cool thing about TAC as a subject for us? It is TECH Reality. This really can’t be a marketing show as they deal with deployments. As much as I could now make an argument for why they should be a part of any pre-sale process -- I get it. They truly live at that golden moment…when someone has a problem and they are either going to become a customer for life…or be lost forever.
‘Service after the sale’ is something we all enjoy complaining about. While often the last thing we consider when making a purchase…it’s the FIRST thing we call out when it fails us.
Sure TAC does a great job, they have also developed some great models for managing high volume, high complexity change…a worthy goal for any customer service environment. I honestly did not realize just how much they do until we really dug into our research for this.
IDC predicts a nearly 40% gap between demand and supply of technical networking skills by year 2012.
To help Cisco partners fill growing gaps in their own talent, Cisco partnered with CareerBuilder to set up three Cisco Talent Fairs across the Southern region of the United States.
“Business has grown by 50% over the past year and a half so we are really needing some additional help and resources to add to our staff,” said Lauren Decker, Senior Marketing Specialist at INX (a Cisco Gold and Master Partner).
This trend is true across the board for partners who are, “experiencing unprecedented growth and success in their business right now,” said Eric Thomas, Cisco Manager of Partner Operations. But Eric notes that the growing pains around finding talent is consistent with every partner he talks to.
The first Cisco Talent Fair was held in March in North Carolina’s Research Triangle Park. As a result of the event, partners who attended have already taken on 12 new hires with roles ranging from Account Managers and Systems Engineers to Project Managers.
More recently, two Cisco Talent Fairs were held in Texas (Houston and Dallas) to help partners find talent to fill Sales, Engineering, Project Management, Inside Sales, and Marketing roles in their companies. Approximately four hundred prospective employees attended the events, and as a result, participating partners now have a large pipeline of candidates.
So, what can partners expect from a Cisco Talent Fair? Check out the video highlights from the Cisco Talent Fair held in Dallas, Texas.
Are you looking to fill the talent gaps in your company? Cisco Channel Systems Engineer Hernan Hernandez shares his top tips on how partners can attract prospective employees. Read More »
With the opening of the new Cisco Datacenter in RTP, I thought it would be cool to reach out to a few of the guys responsible for the design and ask them a few questions. So, I got together with Jag Kahlon (Cisco IT Architect) and John Banner (Cisco IT Network Engineer) for a quick chat.
Me: What were the primary objectives for the new datacenter?
After months of anticipation and countless hours spent on the delivery, I’m happy to announce a new member to Cisco’s family. Our newest Data Center has come into the world in Raleigh, North Carolina. It’s 18,500 sq. ft. (1,719 sq. m.) in size and has 2.88 MW of capacity. The parents are tired but otherwise doing fine.
I’m very pleased to announce that Scott Brown will take on the role as our new Vice President of Distribution for Worldwide Channels. After a rigorous interview process, I am confident that Scott is the right leader for this important role.